* Technical Account Manager
* Remote-Working (with monthly trips to Southampton + International Travel)
* GBP40,000 to GBP45,000 per year
The Opportunity:
Our client is a US systems business looking for a Technical Account Manager to support long-term contracts where their technology is deployed in the UK, Ireland, and the Netherlands.
You will play a lead role in developing, nurturing, and maintaining customer relationships while using your expert knowledge of the platform to assess, support, and resolve client concerns.
This role would suit a client-facing technical professional looking to move more into a commercial role. Suitable candidates could come from a number of sectors including telecoms, IT, SaaS, and Electronics.
Skills and Experience:
* Experience in managing and building relationships with internal and external stakeholders
* Experience delivering comprehensive training sessions to ensure they understand and can effectively utilize features
* Experienced in dealing with high volumes of complex queries and complaints and managing challenging customers
* Effective multidisciplinary communicator, liaising with internal teams, client teams, and sub-contractors
* Full driver's license and access to own vehicle
Role and Responsibilities:
* Communicate with clients including local authorities, emergency services, and government bodies to provide support and training on company software
* Manage any conflict through active listening, identifying the cause, and finding mutually agreeable solutions
* Address pain points and escalations by collaborating with internal delivery teams
* Undertake financial reporting and invoicing
* Provide regular progress reports to internal and external stakeholders
* Identify new opportunities for growth with existing or new clients
Please call James here at ISR to learn more about our client leading the way in developing the next generation of transport mobility through innovation and transformational technology.
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