About Us
Co-op is a values-driven business that prioritizes fairness, community, and sustainability. We strive to make a positive impact on the lives of our members and their communities.
Job Summary
We're seeking an experienced and motivated individual to join our team as a Customer Team Leader. This role will involve leading a team of sales staff, providing exceptional customer service, and driving sales growth. As a Customer Team Leader, you'll be responsible for coaching and developing your team, managing stock and merchandise, and maintaining high standards of customer service.
Main Responsibilities
- Lead a team of sales staff to achieve sales targets and provide exceptional customer service
- Develop and implement plans to drive sales growth and improve customer satisfaction
- Manage stock and merchandise levels to ensure efficient operations and minimize waste
- Maintain high standards of customer service and resolve any issues promptly and professionally
What We Offer
As a Co-op colleague, you'll enjoy a competitive salary and benefits package, including a pension scheme, access to virtual healthcare services, and a 30% discount on all Co-op products in-store. You'll also have opportunities for career growth, flexible working arrangements, and a supportive work environment.
Requirements
- Proven leadership experience in a retail or sales environment
- Strong communication and interpersonal skills
- Ability to motivate and develop a team to achieve sales targets
- Excellent customer service skills and a passion for delivering exceptional experiences