Job Description OVERALL PURPOSE : To provide high quality product technical support to heating industry professionals and consumers with the target of first-time resolution. KEY DELIVERABLES: Responsibility for the effective handling of Technical Support enquiries for both pre & post installation of Bosch heating and cooling products / services in the UK and Ireland. Maintain a clear focus on the needs of the customer and ensure that the highest levels of support are always maintained. Provide clear and concise communication via telephone, email, and video calling. To record, monitor and resolve all enquiries received. Collaborate with other areas of the business where necessary. Support department with additional administrative tasks as required.