Job Title: Senior Software Operations Engineer
About Telensa
Telensa is a wholly owned subsidiary of Signify Holding NV. Signify is the world leader in lighting for professionals, consumers, and for the Internet of Things. Signify is one of the few companies in the world to achieve carbon neutrality, and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.
Telensa is a leading company in technology for the Internet of Things and Smart Cities. We have more smart city devices globally than any other company. Our products are enabling cities from Atlanta, Georgia to Wellington, NZ to significantly lower their carbon footprint and improve the lives of citizens.
The HQ for Telensa is in Pampisford, Cambridge. Telensa is active in the UK, US, Canada, Middle East, SE Asia, Latin America, Australia/NZ and now leveraging the global reach of Signify.
As an employee of Telensa, you are right at the heart of our business. You will work with cross-functional teams to translate our customers’ dreams into impactful solutions that keep us ahead of the market.
More about the role
This is an exciting job opportunity for you to light the way as a Senior Software Operations Engineer in our Operations Team in Pampisford, Cambridge with Telensa.
* Working as part of the customer operations group helping customers to plan, install, and commission new lighting control systems and assisting with debugging and increasing operational efficiency.
* With a wide range of responsibilities including different engineering disciplines from radio system deployment to database and software support.
* Opportunities to work with our customers, to train them on the benefits and operation of the Telensa lighting control system.
* Delivering excellent customer experience by being responsive when questions and tickets are raised.
* Using LEAN and process improvement methodologies to deliver an efficient service to our customers and drive collaboration across departments.
* Monitoring the performance of new and existing networks.
* Incident, Problem, and Change management including ticket performance and related KPIs.
* Testing to ensure the successful release of new products & software releases to market.
* Relaying critical customer and market needs to the Product Management team, to guide decision making in our Agile Development Cycle.
* Continuously seeking new knowledge and development within Telensa products, the lighting industry, efficient processes, and professional skills.
More about you
While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
* Linux system administration as well as SQL (advanced level) is required.
* Telecoms or connected lighting experience preferred.
* Database and web-based systems (Postgres, Firebird, Apache).
* Software operations and use of CMS tools.
* Previous experience of working within a similar role or environment and have prior experience of working with AWS and Linux OS.
* Have a keen interest in delivering systems, forming customer relationships, and providing system support.
* You have proven experience engaging and challenging customers and colleagues with a track record of driving engagement on projects and inspiring customers and colleagues.
* You are someone who leads by example, being confident and decisive and having a strong communication style. Strong communication and leadership skills are required for this role.
* Good teamwork skills, be proactive and organized.
* Good attention to detail, even under pressure.
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.
We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light the way.
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