Purpose of the Role Oversee and undertake both scheduled preventative maintenance tasks and reactive work requests to ensure that the building, its infrastructure, and systems are maintained to the required high standards. Key Responsibilities Maintenance and Reliability : Implement a robust monitoring system to track the performance and condition of M&E assets. Regularly review data to pre-emptively address potential issues. PPM System Management : Use a computerized maintenance management system (CMMS) to schedule and document all preventive maintenance activities. Ensure records are updated in real-time. Maintenance Tasks : Develop a clear workflow for planned and reactive maintenance. Prioritize tasks based on urgency and impact on operations. Documentation : Keep O&M manuals easily accessible and regularly update them with any changes or new procedures. Continuous Improvement : Encourage a culture of continuous improvement by regularly reviewing processes and seeking feedback from the team. Implement small, incremental changes to improve efficiency. Staff Management : Conduct regular training sessions and appraisals to ensure staff are skilled and motivated. Foster a supportive environment where team members feel valued. Contractor Liaison : Establish clear communication channels with contractors. Monitor their work closely to ensure it meets your standards and complies with safety regulations. Compliance : Stay informed about the latest environmental policies and health and safety regulations. Conduct regular audits to ensure compliance. Emergency Response : Develop and regularly update an emergency response plan. Conduct drills to ensure all staff are familiar with procedures. Reporting : Use standardized templates for maintenance tasks, dilapidation reports, and risk assessments. Ensure reports are thorough and submitted on time. Meetings and Communication : Schedule regular meetings to discuss ongoing projects and issues. Maintain open lines of communication to ensure everyone is informed and aligned. Working at Heights : Ensure all staff are properly trained and certified for IPAF/MEWPs equipment. Regularly review safety protocols. Technical Training : Schedule regular training sessions to keep up with the latest technologies and best practices. Customer Service : Foster strong relationships with clients by maintaining open communication and promptly addressing their concerns. Time Management : Use project management tools to prioritize tasks and meet deadlines efficiently. COSHH and Risk Assessments : Conduct thorough assessments and reviews, documenting all findings and actions taken, Sourcing Materials : Build relationships with suppliers to negotiate competitive prices and ensure timely delivery of part Purchase Orders : Raise purchase orders promptly and ensure they contain all necessary details to avoid delays. Keep a record of all purchase orders for easy reference and auditing. Delivery Receipt Evidence : Ensure all deliveries are checked against purchase orders and document any discrepancies. Provide the finance team with all necessary documentation to support invoice processing. Invoice Queries : Address any invoice queries promptly by liaising with suppliers and the finance team. Keep clear records of all communications and resolutions to maintain transparency. This is not intended to be a complete list of duties and may be amended. Skills, Knowledge and Experience C & G / HNC / ONC in a Building Services discipline. Registered apprentice or equivalent training in electrical or mechanical systems with accredited qualifications. Proven experience in a customer services environment. Excellent knowledge of building services systems and related legislation. CSCS card (beneficial). IOSH certification or working towards NEBOSH Managing Safety Certificate. Valid driving licence and access to a vehicle. Conversant with Microsoft office applications Fast and responsive, able to work to strict deadlines. Proven communication and interpersonal skills at all levels. Resourceful and innovative thinker. Ability to work on own initiative. Team player with strong collaboration skills. Ability to listen and a willingness to learn. Utmost discretion when dealing with sensitive and confidential information. Proficient in using PC-based systems such as CAFM, BMS, Cascade, Time Gate, CTracker and Incident management system. Standard office hours, including duty cover as part of a specific rota inclusive of weekends, bank holidays. Results and achievement-oriented to high standards. Committed, motivated, and passionate about our people and our company. Working Hours - 40Hrs LI-DNI Please see our Benefits Booklet for more information.