Soft Services Facilities Manager
Salary: £35,000 with great benefits.
Are you a dynamic leader ready to take charge of security, cleaning, and health & safety operations in a vibrant retail environment? This is your opportunity to make an impact by delivering operational excellence and shaping a positive shopping experience for tenants and visitors alike.
About the Role
As the Soft Services Manager, you will oversee the day-to-day operations of the Centre's cleaning and security teams, ensuring high standards of service delivery, compliance, and team performance. Working closely with the Centre Manager and Hard FM Services Manager, you'll play a key role in maintaining a safe, clean, and welcoming environment for all.
Key Responsibilities
Operational Leadership:
Manage cleaning and security teams, ensuring robust procedures and adherence to standards.
Oversee service delivery and contractor performance, holding teams accountable for results.
Ensure compliance with all health, safety, and statutory requirements.
People Management:
Inspire, lead, and motivate team members to achieve excellence.
Foster a culture of collaboration, professional development, and high performance.
Budget Management:
Take ownership of the Soft Services budget, ensuring cost efficiency and accurate forecasting.
Contribute to annual budget setting based on operational needs and objectives.
Health & Safety Compliance:
Maintain site H&S procedures and documentat...