Customer Service Advisor
We are currently looking for a Customer Service Advisor to join The Sovini Group.
Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.
If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.
This position is a permanent opportunity.
As a Customer Service Advisor, you will be expected to:
* Provide first point of resolution to customers, resolving all customer issues and taking a proactive approach to customer care, ensuring high customer satisfaction.
* Achieve individual/team performance indicators and service delivery plan. Performance assessment utilizing quality monitoring, 1-2-1’s, appraisals, and team meetings.
* Engage with customers across all service areas including low-level rent arrears, surveys, arranging appointments, customer involvement/welfare, and housing register.
* Work in partnership with internal/external service areas and agencies to achieve high customer satisfaction.
* Commit to equality and diversity and promote non-discriminatory practices in all aspects of work undertaken.
* Adhere to the Health and Safety at Work Act to take reasonable care of your own health and safety and that of others who may be affected by your acts and omissions.
To be successful in a Customer Service Advisor role, the skills you will need:
* 5 or more GCSEs including Maths and English.
* Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, face-to-face, and email.
* Experience of working in a Customer Service role.
* Experience of effective communication with people at all levels through a variety of methods.
* Strong organizational skills and ability to concentrate on detail and quality of work, prioritizing and ensuring that deadlines are met.
* Excellent IT skills, especially Microsoft Outlook, Word, and Excel.
* Excellent interpersonal skills.
* Flexible “can do” attitude and willingness to gain experience in all aspects of the business.
* Ability to maintain a high degree of confidentiality when dealing with sensitive information.
* Demonstrate The Sovini Group’s values in your day-to-day job role – Success, Passion, Authenticity, Courage, Enterprise.
Experience or Knowledge of the below would be advantageous but not essential:
* NVQ Level 2 in Call Handling or Customer Services.
* Experience of working in a Contact Centre environment.
* Experience of working within a Social Housing environment.
So, if you are looking for a Customer Service Advisor role with:
* Competitive salary - £25,207.59 - £31,608.91
* Hours – 36 Hours
* Agile working (Ability to work where you want and when you want, based on work commitments).
* 28 days holiday increasing with service.
* Cycle 2 Work Scheme.
* Group personal pension scheme.
* Life Assurance.
* Career development opportunities.
* Corporate discount scheme.
* Staff well-being and ‘feel-good’ programme.
Apply online via our website today!
Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.
Please note that the application closing date may be brought forward if there is a high volume of applications.
Closing date – 1st May 2025
Please note that shortlisting may take place prior to the advert closing; if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.
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