Job Description
Our innovative client is revolutionising how companies develop their cultures, and they're looking for a Client Support Executive to join their growing team. My client is a forward-thinking consultancy specialising in organisational transformation. Their entrepreneurial approach means you will be working in an agile, passionate team that is truly making an impact.
As Client Support Executive, you will be the vital link between clients and innovative business solutions. You will manage client queries with confidence, set up and maintain client dashboards, analyse assessment data, and ensure client success through exceptional service delivery.
The role is evolving but will entail a variety of tasks. Attention detail and high levels of customer care are key:
* You will take ownership of managing the inbox, responding to client enquiries promptly and professionally. You will become a product expert to provide accurate guidance to clients.
* Your analytical abilities will be utilised in creating client dashboards, monitoring assessment participation, and conducting AI reporting on assessment results to identify themes.
* You will maintain meticulous CRM records, ensuring all client information is accurate and up to date.
* You will use use scorecards to identify trends, risks and opportunities.
* Additionally, you'll support the finance function by handling calls related to outstanding invoices and billing enquiries, contributing to timely payment collection.
Applicants must have previous Client Support experience coupled with strong analytical and problem-solving skills. Strong organisational skills and attention to detail, report writing etc. are key. The client requires a solid background in another consultancy environment.
Katie Bard is acting as an agency and is an equal opportunities employer.