2nd Line Support Engineer
We are recruiting a 2nd Line Support Engineer to work with our innovative Chesterfield based client. We’re seeking a 2nd Line Support Engineer with strong networking skills and hands-on experience in assembling and testing products.
This varied role is ideal for someone who thrives in a fast-paced environment and enjoys both technical troubleshooting and practical, hands-on work.
Key Responsibilities:
1. Technical Support:
1. Provide 2nd line support: Resolve IT support issues including hardware, software, and networking problems.
2. Network troubleshooting: Manage and troubleshoot network issues, including routers, switches, firewalls, and connectivity problems.
3. System maintenance: Support the installation and configuration of new installations.
4. Assemble electrical products: Build, assemble and configure a range of products and components to company specifications.
5. Product testing: Conduct testing and quality control checks on assembled products to ensure functionality and adherence to safety standards.
6. Collaboration with engineering teams: Work closely with the team to contribute to research and development of new products as well as internal improvements.
Key Requirements:
1. Experience: Experience at 2nd line level with exposure to networking and hands-on technical work.
2. Networking knowledge: Proficiency with network troubleshooting (TCP/IP, DHCP, DNS, routers, switches, VPN, firewalls).
3. Hands-on technical skills: Experience with assembling, configuring, and testing electrical products or systems.
4. Hardware skills: Ability to diagnose, repair, and replace faulty hardware components.
5. Problem-solving: Strong analytical and troubleshooting skills to identify and resolve complex issues.
Benefits:
1. Competitive salary based on experience.
2. Opportunity for professional growth and training.
3. Pension scheme.
4. Full benefits package including Private GP service.
5. A dynamic and collaborative work environment with exposure to both IT support and hands-on engineering.
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