Job title: Resident Manager
Location: Leatherhead
Salary: £35K - £38K - 1 Year FTC
Hours: 9am to 6pm Monday to Friday. Working every other Saturday
I'm working with a build-to-rent company that is looking for a Resident Manager to join the team. If you have lettings experience in the property sector, keep reading.
The Resident Manager plays a vital role in ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing.
Key Responsibilities & Accountabilities:
* Act as the primary customer-facing representative for all current and prospective residents.
* Ensure an exemplary experience from initial inquiry through move-in and during residency.
* Innovate to elevate standards, exploring opportunities for improvement.
* Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
* Achieve set targets for occupancy, revenue, and Net Promoter Scores.
* Manage resident contracting, ensuring compliance with standards and legislation.
* Oversee applicant checks, screening, and commercial risk management.
* Conduct inspections to maintain property standards and report maintenance issues.
* Manage the move-out process, including deposit release.
* Participate in events and enhance resident experiences.
Qualifications & Experience:
* Prior letting/property management experience.
* Strong customer service background.
* Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe.
Key Skills & Competencies:
* Excellent written and verbal communication skills.
* Confident engagement with various stakeholders.
* Proactive, problem-solving attitude.
* Adaptable, resilient, and able to manage pressure.
* Strong attention to detail and effective task prioritization.
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