JOB TITLE: Customer Service Advisor
COMPANY: Flowtech
SALARY:£23497
LOCATION: Skelmersdale(Warrington Wigan Ormskirk Chorley St Helens LiverpoolBolton)
THE COMPANY: Flowtech is a leading distributor serving the hydraulic pneumaticindustrial and process sectors. With over 180000 products(including many European brands) Flowtech is the largest fluidpower distributor in the UK and Ireland. The business also supportstheir customers with a range of technical & engineeringservices custom designs and assemblies.
Flowtech are looking for an inquisitive anddriven individual to join the team in the role of Customer ServiceAdvisor at this very exciting time as Flowtech takes a large stepforward in its offering of both product and service lineactivities.
MAIN PURPOSE OF THEROLE:
The Role of Customer ServiceAdvisor is at the forefront of the Flowtech Business and will suitcandidates with a background within Customer Service B2C roles. Weare looking for candidates that have a passion for problem solvingand have confidence within a Telephone manner. The Key requirementsfor this role are a “get stuff done” attitudewith a practical head and ability to use great initiative. Theability to be able to maintain good communication in both teamcustomer interactions and a natural curiosity.
DUTIES ANDRESPONSIBILITES:
* Answering inbound calls/emails and providingresolutions
* Salesorder processing
* Resolving pre/post salesenquiries/complaints
* Liasing with third party courier companies onbehalf of the customer
* Collaboratively work with other departmentsto provide solutions/answers for customers e.g. Lead times productalternatives.
* Promoteout digital channels and educate customers on how touse
THEINDIVIDUAL:
Ideally the candidate should possess relevantexperience in a similar role/environment or be able to demonstratean aptitude for the role.
* Strong Communication and peopleskills
* ConfidentTelephone Manner
* Selfmotivated with good time management andexcellent organisational skills
* Efficient accurate and timely in all aspectsof the daily tasks
This is a fantastic opportunityfor someone to develop and grow within a friendly and team orientedUK business.
Assessment Process
We work closely with Discovery our GraduateRecruitment Partner who will follow up the next stages in yourapplication. Our assessment process includes an assessment daywhich we will host on one of our operational sites.
If you’reready to work in a dynamic environment alongside talented peoplewho take pride in delivering great results apply today via theDiscovery Website
Weare committed to being an equal opportunities employer.
PLEASE NOTE:
By submitting thisapplication you agree for Discovery to store your details andcontact you regarding this application and any future roles wethink you’ll be interested in (in line with our PrivacyPolicy available on our website). You can unsubscribe at any timeby emailing us.
Allapplications will be processed through Discovery the retainedmanaging consultants. Due to high volumes of applications onlythose successful on application will be contacted for interviews.