As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Your day-to-day
* Oversee the entire Front Office operation to maintain high standards
* Serve as a point of contact for regular and VIP Guests
* Complete Night Audit duties
* Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
* Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash by the hotel credit policy
* Act by policies and procedures when working with front-of-house equipment and property management systems
* Conduct annual and mid-year Appraisals with Team Members
* Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
* Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
* Manage, record and promptly resolve issues or emergencies that arise
* Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
* Act by all security and emergency procedures and manage the instigation of these, as required
* Compile adequate handover to Early staff / Duty Manager
* Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
* Assist other departments, as necessary
Be courteous and focused on providing a consistently high standard of customer service.
* The ability to multi-task in a fast-paced environment.
* Previous experience as Night Manager in a similar size property
* Ability to communicate with your team and the hotel teams.
* Must be flexible with hours
* Must speak Fluent English
Exclusive access to the employee recognition & reward scheme - Heeton Rewards
* Service-based annual leave (increasing up to a maximum of 5 extra days)
* Employee & Friends/Family discounted rates at Heeton-operated and IHG hotels
* Referral scheme
* Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
* Heeton is an expanding company which offers excellent career, training and development opportunities
* Fantastic career potential with one of the UK's fast-growing hotel operators
* Retention bonus on completion of 3 and 6-month service
You will be centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk. This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.