What will this role entail? Reporting to the Assistant Operations Manager - Attractions, you’ll be working within the front-line rota team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to guest service, in line with procedures and keep the department running like clockwork. Key duties will include: To run the department on a day to day basis, coordinating the team, maintain highest standards of guest service, and cash, stock control and security operations. Responsibility of opening and closing the attraction daily. Ensure that all attractions are operated to the required standard following company standard operating procedures. To act as a mentor to team members, encouraging and motivating individuals to ensure customer service and standards are being delivered. Delegate tasks and solve problems swiftly Lead your area in the absence of the Operations Managers, taking responsibility for day-to-day operations To process refunds in a professional manner To support the operations managers in monitoring Team members performance, add and implement training What will I need to be considered for this vacancy? 5 GCSEs at grade C and above to include: Maths and English or equivalent qualification Good understanding of Health & Safety Projects a positive image and serves as a role model for others A responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the business Positive and curious, ability to create ideas about how to improve the guest and colleague experience Relates to people in an open, friendly and accepting manner What will I receive in return? We offer a range of attractive benefits that include; 29 days holiday inclusive of bank holidays Complimentary tickets to Longleat, 18 per annum pro rata. 50% off Annual passes for your Friends and Family, free entry for yourself. Discounts on food and beverages and retail merchandise 20% off VIP Experiences, 10% off Accommodation. Company Pension Life assurance cover and more perks. You’ll be employed on a permanent 35-hour contract, working 5 days in 7, including weekends, evening and bank holidays as required. Earliest start time 9am, latest finish time 8.30pm varying in accordance with opening times. Location: Longleat (Warminster, Wiltshire) We reserve the right to close this advertisement early. No agencies please.