Exciting opportunity for a Customer Service Administrator to work for a 5 star house builder in Stirling!
Purpose of the Role:
To support the Customer Care Department by delivering outstanding service to their customers and providing administrative assistance to the department.
Key Responsibilities:
1. Respond to telephone enquiries in a professional manner, ensuring customer satisfaction.
2. Establish and maintain strong relationships with clients and external contractors.
3. Handle and resolve customer complaints effectively.
4. Manage incoming mail, including sorting, distributing, and handling customer enquiries.
5. Prepare letters, emails, reports, spreadsheets, and provide general administrative support for the Customer Service Manager.
6. Assist the Customer Service Manager in managing and overseeing the completion of any required remedial work.
7. Coordinate with external contractors as needed.
8. Maintain the Customer Service Manager's diary and manage scheduling.
9. Ensure that all home registrations are completed on the day of legal completion.
10. Arrange meeting rooms and refreshments as needed for meetings.
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