Senior Digital Product Manager
Department: IT Support, Infrastructure & Security
Employment Type: Permanent - Full Time
Location: Head Office, London
Reporting To: Matthew Petrie
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
DescriptionElemis is a global leader in luxury skincare, pioneering beauty through nature-based science and innovation. We are obsessed with delivering exceptional customer experiences and believe in the power of user-centricity to drive success. As part of our agile product-focused IT B2C e-commerce website team, you will play a pivotal role in shaping the digital journey of our customers, helping us to drive innovation.
Key Responsibilities
* Manage Key Projects: Oversee the development and execution of projects from inception to completion, ensuring they align with business goals and deliver value to our customers.
* Collaborate with Agile Teams: Work closely with PO, UX, QA, and development team to foster a collaborative environment that embraces agile methodologies and promotes continuous improvement.
* Market Research & Data Analysis: Conduct market research and analyse data to inform product strategy and identify opportunities for innovation.
* Support Product Requirements: Assist in defining product requirements and specifications that reflect user needs and business objectives.
* Partner Management: Build and maintain strong relationships with internal and external partners to ensure project success and alignment with broader company initiatives.
* User Experience Oversight: Being guided by UX team, ensure that all product developments align with user experience goals, maintaining a seamless and intuitive user interface.
* Quality Assurance Coordination: Liaise with the QA team to establish rigorous testing protocols, ensuring product reliability and performance.
* Development Process Streamlining: Work with the development team to streamline processes, reduce time-to-market, and maintain high-quality standards.
* Product Lifecycle Management: Monitor and manage the product throughout its lifecycle, from strategic planning to tactical activities.
* Stakeholder Communication: Act as a key point of contact for stakeholders during projects, providing regular updates and gathering feedback.
* Champion Innovation: encourage creative thinking and the exploration of new technologies and methodologies backed by data driven analysis
* Performance Metrics Analysis: Track and analyse key performance metrics to measure product success and inform future enhancements.
Skills, Knowledge & Expertise
* Experience: You have 5+ years in digital product management within the ecommerce domain.
* Strategic Thinker: You possess the ability to think strategically and translate insights into actionable product plans.
* Data-Driven: You are adept at analysing data and using it to make informed decisions that drive product success.
* Collaborative: You thrive in a team environment and have excellent communication skills, enabling you to work effectively with diverse groups.
* Agile: You are familiar with agile practices and able to apply them to deliver high-quality products efficiently whilst balancing delivery with process.
* Problem Solver: You have a knack for identifying issues and devising effective solutions, ensuring that challenges are addressed promptly and efficiently.
* Innovator: You bring a creative mindset to the table, constantly seeking out novel approaches and technologies to enhance product offerings and customer satisfaction.
* Results-Oriented: You focus on achieving goals and delivering results that align with the company’s vision and objectives with a continuous improvement attitude.
* Customer-Centric: You always keep the end-user in mind, ensuring that the products meet their needs and exceed their expectations.
* Communicator: You articulate ideas clearly and persuasively, fostering an environment of open dialogue and constructive feedback. Able to build strong relationships with cross-functional team
What we offer you!*
* Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
* Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
* Generous Holiday Allowance, increasing with length of service
* Company Pension Scheme
* Bonus/Commission Scheme
* Healthcare Cash Plan (with Dental)
* Employee Assistance Programme for all Associates and their families
* Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
* Much, much more!
*Some benefit eligibility is based on length of service or contract type
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