Would you like to join an amazing and unique company that is focused on changing people's lives for the better?
Liberty Recruitment Group is absolutely delighted to be partnering with our client to gain a Customer Service Team Leader. This position is a permanent, full-time, office-based role, working Monday to Friday, just north of Petersfield.
This is an excellent opportunity to truly make a difference in an organisation with exciting growth plans, and you certainly won’t be bored in this role as no two days are the same!
Some of your duties will include:
1. Managing and influencing a team of Customer Service Advisors to deliver an excellent service
2. Providing training to all team members as required
3. Delivering 1-2-1s and assessing the performance of the team
4. Accountability for KPIs and SLAs
5. Managing complex customer situations when required
The ideal candidate will have experience in leading a team of 5 or more. You will also be familiar with setting and monitoring KPIs.
You will have fantastic organisational skills, be IT literate, and be able to work well under pressure!
In return, our client is offering a salary of up to GBP30,000 DOE and some fantastic benefits, including: 25 days annual leave, plus bank holidays, and on-site parking, as well as free hot drinks, soft drinks, fruit, and snacks!
If you would like to discuss this role further, please contact one of the Liberty Recruitment Team.
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