Job summary We are looking to recruit a part-time Band 7 Urgent Care Patient Flow Co-ordinator to work within our Out of Hours Urgent Care service. Based at our Primary Care Centre at the Royal Berkshire, you will be part of a forward-thinking team of GPs, Practitioners, Nurses and Healthcare assistants, providing high quality out of hours care to the local population. Our Primary Care Centre is open 7 days a week from 6.30pm until midnight weekdays and from 8am until midnight at weekends. Our current vacancy is for a nurse/paramedic who can cover Saturdays and Sundays from 10am until 10.30pm and Bank Holidays 10am until 10.30pm. The postholder will proactively manage and optimise the flow of patients attending the department, as well as managing the flow of patients from outside organisations such as ED and NHS 111, ensuring the patient is seen and managed in the most appropriate place. Acting as a clinical role model, the postholder will assist in undertaking the initial assessment and triage of the patient, to ensure that the sickest patients within the department are seen and treated in a timely manner. The postholder will have line management responsibility for the band 5 nurses and band 2/3 healthcare assistants. This will include regular management supervision, sickness/leave monitoring, performance management, and advance adjustments to the rota where necessary. Main duties of the job To proactively manage and optimise the flow of patients attending the Westcall Primary Care Centre, including those patients referred from Westcall triage, ED, and NHS 111 to ensure that they are seen and managed in a timely manner. Assessing patients on arrival to the department and prioritising them according to clinical need. Support healthcare assistants and nurses with observations of patients' blood pressure, pulse, temperature, and pulse oximetry and escalate patients who have an elevated NEWS score. Undertake investigations as required including ECG, venepuncture, urinalysis and point of care testing. Effectively liaising with a range of inter-professional teams including acute colleagues and primary care colleagues. To take responsibility for maintaining oversight of patients who have had long wait times and to ensure that they are regularly updated and safely monitored in the waiting room. Line management responsibility for the band 5 nurses and band 2/3 healthcare assistants. This will include regular management supervision, sickness/leave monitoring, performance management, and advance adjustments to the rota where necessary. About us Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are: Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include: Flexible working options to support work-life balance 27 days' annual leave rising with service opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites Date posted 06 November 2024 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year per annum, pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 371-CHS787 Job locations Westcall Out of Hours Reading RG1 5AN Job description Job responsibilities The3/4 must haves for you to be considered for this role: Registered Nurse/Paramedic with a minimum of 3-4 years post registration experience. Evidence of continuing professional development Evidence of shift management Experience of managing people and teams For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible Job description Job responsibilities The3/4 must haves for you to be considered for this role: Registered Nurse/Paramedic with a minimum of 3-4 years post registration experience. Evidence of continuing professional development Evidence of shift management Experience of managing people and teams For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible Person Specification Education/Qualifications/ Training Essential Educated to degree level or equivalent with relevant experience in a healthcare environment Evidence of post graduate study Evidence of continuing professional development Current NMC/HCPC Registration Desirable Management Qualification or willingness to undertake. Previous Experience Essential Minimum of 3-4 years post registration experience. Evidence of shift management Minimum of 2 years' experience in Emergency Care/Urgent Care Experience of managing people and teams including performance management, sickness monitoring, recruitment, skill mix and staffing rotas. Previous experience of multi-agency collaboration working across professional boundaries Ability to effectively challenge stakeholders while maintaining effective relationships Desirable Experience of working in a patient flow environment Demonstrable experience of effective partnership working with other organisations Previous experience of budgetary control/managing a budget Knowledge, Skills & Abilities Essential Strategic awareness and understanding Knowledge and understanding of relevant National policies and guidelines relevant to the area. Ability to work as part of a team and project a positive image. Flexible in their attitudes and behaviours to support team working and delivery of objectives Ability to support Clinical Supervision Excellent communication skills with an ability to network and build relationships at all levels. Time management skills Advanced IT skills/ Excel Desirable Knowledge of QI Methodology Additional Requirements Essential Ability to travel to multiple sites Person Specification Education/Qualifications/ Training Essential Educated to degree level or equivalent with relevant experience in a healthcare environment Evidence of post graduate study Evidence of continuing professional development Current NMC/HCPC Registration Desirable Management Qualification or willingness to undertake. Previous Experience Essential Minimum of 3-4 years post registration experience. Evidence of shift management Minimum of 2 years' experience in Emergency Care/Urgent Care Experience of managing people and teams including performance management, sickness monitoring, recruitment, skill mix and staffing rotas. Previous experience of multi-agency collaboration working across professional boundaries Ability to effectively challenge stakeholders while maintaining effective relationships Desirable Experience of working in a patient flow environment Demonstrable experience of effective partnership working with other organisations Previous experience of budgetary control/managing a budget Knowledge, Skills & Abilities Essential Strategic awareness and understanding Knowledge and understanding of relevant National policies and guidelines relevant to the area. Ability to work as part of a team and project a positive image. Flexible in their attitudes and behaviours to support team working and delivery of objectives Ability to support Clinical Supervision Excellent communication skills with an ability to network and build relationships at all levels. Time management skills Advanced IT skills/ Excel Desirable Knowledge of QI Methodology Additional Requirements Essential Ability to travel to multiple sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Berkshire Healthcare Foundation Trust Address Westcall Out of Hours Reading RG1 5AN Employer's website https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)