Job Title: Group IT Administrator Job Purpose: As a key member of the Group IT team, the IT Administrator will provide first-line support across all sites and assist the wider business in IT-related tasks. This role will also involve offering support and acting as a deputy for the Head of IT Systems when necessary. Reports to: Head of IT Systems Pre-requisites: Minimum 5 years of experience in an IT environment Hands-on experience with hardware and network configuration Experience with data and network cable management Proficiency in Microsoft Office packages (installation, configuration, troubleshooting) Key Responsibilities: Ensure the smooth operation of the IT infrastructure and systems Provide first-line support by managing support calls and emails Troubleshoot and resolve issues with desktops, laptops, and mobile devices Support and maintain CRM, MRP, ERP, and other related applications Maintain IT security and ensure GDPR compliance Assist the IT Manager with the day-to-day management of IT services Respond promptly and professionally to all support requests Basic server management and administration Support and maintain bespoke in-house systems Manage cloud-based systems Key Requirements: Strong attention to detail, including the ability to develop processes and documentation Experience with report writing and project management A solid understanding of IT desktop and server environments Ability to work both independently and as part of a team Willingness to learn new technologies and take initiative to improve IT systems, processes, and user experience Ability to manage multiple tasks and prioritize effectively Excellent communication skills, able to interact with users at all organizational levels Full UK driving license Additional Experience & Information: Willingness to travel: The role involves travel to various group locations (approx. 2 days per week) Out-of-hours availability for urgent IT support and business-critical issues Experience with VOIP phone systems, troubleshooting, welding systems, thermal printing, CAD software, wireless networks, switches/ADSL hubs, and CCTV systems is advantageous