Job Type Customer Service Location London - Coulsdon Partnership Level 10 Closing Date 30/10/2024 Vacancy Type Permanent Salary £12.89 Hourly Salary Frequency Hourly Hours of Work Full time 37.5 per week including weekends. Earliest start time 06:00, latest finish time 22:00 Share Share job or send it to yourself for later share Apply Now We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview. Our Purpose Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone. At a glance Role Title: Catering Partner Contract Type: Permanent Hours of Work : Full time 37.5 per week including weekends. Earliest start time 06:00, latest finish time 22:00 Salary : £12.89 per hour About the role · To deliver a market leading customer experience, achieving sales and customer service through a focus on outstanding customer service and execution of the agreed food & drink offer. · To work as part of the Catering team adding value to the efficient and profitable running of your operational area to achieve your personal, team and branch goals.. You also can view a copy of the full job outline here:- External applicants- please view the attached job outline Internal applicants- please use the link below What you’ll be doing: · Working as part of a team of catering assistants to ensure a smooth service is provided in accordance with all relevant procedures. · To ensure stock available to meet service requirements, with attention being given to controlling wastage and ensuring food is rotated and no items are left beyond their sell by date. · To act promptly on any customer comments, using initiative to resolve them where possible and report issues or unsolvable day-to-day problems to the line manager. · To ensure accurate completion of all legal paperwork in line with Branch operational standards. · Daily, weekly, Monthly completion of Health & Hygiene duties. · The role requires you to be standing & walking for the whole shift, including working in a hot environment. · Maintaining a clean and hygiene compliant workstation · Preparing meals for Service · Washing up and using dishwasher equipment Essential skills you’ll need · Basic Food Hygiene Certificate. · Previous catering experience. · Worked in a forward thinking customer facing environment. Desirable skills you might have · Food Safety level 2 & 3 · Basic Food Hygiene Certificate Benefits of the Partnership and the role We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special. Benefits include: Training will be provided including Food Hygiene Full uniform supplied Free meals on Duty Free parking on site and good public transport connections. Once you’ve been with us for three months, you’ll get Partnership discount in store and online. That’s 25% off in John Lewis & Partners (12% electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount. Discounted cinema tickets & VIP suites with discounted tickets at the O2 arena Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay Good work life balance, including focus on well being and flexible working and our marketing established equal parenthood leave Policy And much more! Find out more about our benefits here: https://www.jlpjobs.com/about/benefits/ Additional Information The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs. Please consider the following when making your application for this role: The application form consists of a CV upload and application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications) We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early, Print off the job description now if you require it Ensure you have an up-to-date CV Duties and Responsibilities To deliver a market leading customer experience, achieving sales and customer service targets through a focus on outstanding customer service and execution of the agreed food & drink offer. To work as part of the Catering team adding value to the efficient and profitable running of your operational area to achieve your personal, team and branch objectives. At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/