IT Support Engineer Hull £30k to £35k per annum…
Principal IT are proud to be working with a large manufacturing business based in Hull to help them secure a new IT Support Engineer to help them with the day to day running and support the operations within their business.
You will be working in a busy IT team who on a day to day basis help to support a number of business critical systems and ensure the business doesn't suffer any downtime through system fault or failure.
Key Responsibilities:
* Build and install PCs and peripheral devices such as printers, scanners, mobiles, tablets related to desktop infrastructure and in accordance with IT policies and standards.
* Maintain PCs and peripheral devices with Planned Preventative Maintenance.
* Troubleshoot and resolve technical issues related to hardware, software, networking and peripheral technology.
* Responsible for the update of the IT Helpdesk ticketing system by maintaining accurate records in respect of actions taken, histories and updating information on the system as and when required.
* Create tickets to record technical issues and solutions, escalating issues to senior team members when necessary.
* Responsible for the ongoing patch and vulnerability management of many of the company devices.
* Continually adding to the knowledge database to ensure all technical documentation is fully up to date and relevant.
* Maintain a clean and tidy workplace environment.
* Create strong working relationships with key stakeholders.
Personal Skill Requirements:
* Proven work experience as a Desktop Support Engineer, Technical Support or similar.
* Good language and communication skills.
* Certifications in Microsoft/CompTIA/ITIL and Cisco would be advantageous.
* Familiarity with Office 365, Network troubleshooting and MS Intune.
* Excellent problem-solving and multitasking skills.
* Strong experience of working with Microsoft Windows OS with some experience of Android/iOS.
* Ability to work as part of a team.
How to Apply:
If you are interested in this IT Support role you can apply via the link below or by contacting Principal IT directly.
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