The Role
As the Front Door Senior Practitioner, you will:
* Authorise key decision-making documents, from referrals into adult social care, to ensure quality and compliance.
* Deliver advice and support for complex or sensitive referrals.
* Collaborate on service improvement initiatives to enhance efficiency and customer care.
Key Responsibilities
* Line Management: Provide operational support, supervise staff, and monitor workloads to maintain efficient service delivery.
* Decision-Making: Offer advice on complex cases, ensure decisions align with guidelines, and authorise documentation.
* Training & Development: Support team training, deliver inductions, and ensure the team remains updated on legal and policy frameworks.
* Service Delivery: Ensure a responsive, customer-focused service that meets high standards of care and professionalism.
What Were Looking For
* A qualified social worker with experience in frontline or referral-based adult social care/ health services.
* Proven ability in a fast-paced environment.
* Strong decision-making and problem-solving skills, with a focus on quality assurance.
* Excellent interpersonal skills to support team members and collaborate effectively.