ROLE SUMMARY
The holder of this post will be a person who is interested in working with children, young people, vulnerable adults and providing them with day-to-day care. The post holder must be versatile and adaptable enough to develop and use a variety of skills and who is willing to work as part of an enthusiastic team committed to the care, safeguarding and health and safety and the general wellbeing and development of all our clients and service users. The post holder will be expected to be committed to the company’s philosophy of ensuring the safety, development and care and to maintain high standards of integrity, confidentiality and professional behaviour in their approach to working with all clients and services users. The role of Care Coordinator / Team Manager is very wide and will vary from day-to-day, taking account of the individual post holder’s talents and aptitudes as well as the needs of the service users / clients.
Benefits
* Competitive salary
* Company pension
* Tailored training
* Career progression
* 5.6 weeks paid holiday
MAIN RESPONSIBILITIES
Responsible to: The postholder will be responsible and assist the Registered / Care Manager to organize the day to day running of the service provision through the Policies, training, supervision, and guidance provided by the Company.
Responsibility: To assist the Registered / Care Manager in marketing the services provided by the Company and liaising with commissioners, prospective service users/ clients, health / social care professionals and other agencies connected with training and development of the service.
Purpose of the job:
It is the responsibility of the Care Coordinator / Team Leader to support the Registered / Care Manager in achieving the aims and objectives of the Company and achieving the level of quality in the service provided to the service users/clients in accordance with the Company’s Quality Assurance Policy.
MAIN DUTIES
1. Personal Care of Clients / Service Users
o To work under the guidance of the Care Manager/ Senior Care Staff to implement an individualised plan of care for each service users/ clients and to meet the physical, emotional, and social needs of service users/ clients in the following areas:
+ Personal hygiene, including assistance with bathing, care of skin, mouth, nails, etc.
+ Dressing and Grooming
+ Nutrition, including the preparation and serving of meals and drinks and feeding those service users/ clients who require assistance.
+ Elimination, including assisting service users/ clients to use toilets, commodes or bedpans and removing and cleaning equipment after use.
+ Mobility and exercise, including assisting service users/ clients into and out of bed always using safe lifting and handling techniques and encouraging maximum independence.
+ Recreational activities, including assisting service users/ clients in appropriate creative therapy and activities and assisting with and participating in outings, visits, and other social functions.
o To work with other staff, visiting specialists, service users/ clients’ relatives, friends, and volunteers, to meet the total needs of service users/ clients, ensuring always that the care given is personalised, is in accordance with the service users/ clients’ wishes, maximises independence and self-care and supports the service users/ clients’ rights to privacy, dignity, and choice.
o To work within the policies and procedures of the organisation, in particular those relating to fire prevention, health, and safety at work and to the confidentiality of service users/client’s personal information.
o Offer personal care to the service users/ clients in a respectful, dignified, and non-judgemental manner using appropriate manual handling techniques and equipment if required and participate in training relevant to this.
2. Housekeeping
o To undertake housekeeping and domestic duties as follows:
+ Cleanliness, maintaining a high standard of cleanliness within the home.
+ Laundry i.e., use of washing and drying machines as required.
+ Maintenance, including assistance with ordering supplies, and reporting defects in equipment and the fabric of the building.
+ To care for individual’s property, undertaking any aspect of home management within the Home as required, e.g., domestic work, participating in meal preparation, laundry.
3. Care/Support Plan and Medication
o To assist in the development of all practical skills as used in shopping, visiting the doctor and dentist. This also includes areas of self-care as required plus support to maximise domestic skills or independent living skills.
o Complete all written information according to requirements in a manner, which is professional and accessible to colleagues and other professionals.
o Undertaking supervised key worker duties with clients, family, and other key workers as appropriate.
o Participating in the development, monitoring, and the updating of Person-centred Plans for key client.
o Appreciate, understand, and have knowledge of different ethnic needs, and ensure that they are met and encourage clients similarly.
o To respond in an appropriate way to aggressive, self-injuries, or other challenging behaviour exhibited by clients/service users.
o Administer prescribed medications to clients according to Global Social Care Services policies and procedures. There must be two staff present before administering client’s medication.
4. Staff Supervision and Development
o Organise and deploy staff by arranging efficient programmes of work within a locality, consulting as appropriate with Manager.
o In liaison with the Manager, ensure staffs have a workload related to their skills, experience, and level of responsibility.
o Undertake staff supervision (and Performance Review and Development meetings) within a locality to ensure that duties are performed in line with service objectives and procedures.
o To participate in the recruitment and selection process as required.
o Ensure that staffs act in accordance with statutory requirements, as well as company policies and procedures. Identify team developmental and training needs and oversee the provision of training as required with support and guidance with the Care Manager.
o To initiate the absence management procedures, including conducting return to work interviews.
o To assist and participate in induction training, as required under the direction of the Manager.
o To arrange and conduct team meetings as required, contributing to an effective system of communication and updating staff on changes to procedures/policy.
5. General
o To participate in training programmes both internal and external.
o To work as a member of the care team to create a homelike supportive, stimulating, and comfortable environment.
o To report immediately any incident of ill-treatment, verbal, physical or mental, to the Team Leader/ Registered Manager.
o To report any complaint made by individuals at the Home, or on behalf of them by relatives, friends, to the Care Manager.
o To participate in the development and implementation of opportunities for recreation, socialisation, holidays, in line with the concept of normalisation.
o To promote service users/ client’s self-advocacy.
o To attend staff meetings, to discuss and review training progress and the management of the Home.
o Support clients in accessing and participating in community-based activities such as Adult Education classes, social events, sports groups etc.
o Participating in sleeping-in duties, evenings, weekends, bank holidays and client’s holidays.
o Responsibility for the ongoing management of the service in the absence of more senior staff.
o Have awareness of oppressive and sexist attitudes and encourage clients to avoid these.
o To undertake driving duties if required. (UK Licence holders only)
o To undertake any other tasks required that help with the implementation and development of services.
o To use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner.
o To achieve service outcomes and outputs, and personal appraisal targets, as agreed by the line manager.
o To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder.
o At all times carrying out responsibilities and duties in accordance with all relevant legislation, codes of practice and Global Social Care policies and procedures.
o To undertake any other appropriate duties commensurate with the post as directed by the Registered Manager/ Care Manager.
WORKING CONDITIONS
Physical Demands
The Care Coordinator / Team Leader will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain. The Care Coordinator / Team Leader may also have to do some light lifting of supplies and materials from time to time.
Environmental Conditions
The Team Leader may have to manage several projects at one time and may be interrupted frequently to meet the needs and requests of clients and staff. The Care Coordinator / Team Leader may find the environment to be busy, noisy and will need excellent organisational and time and stress management skills to complete the required tasks.
Sensory Demands
Sensory demands include use of the computer, which may cause eyestrain and occasional headaches. The office may be noisy and busy making it difficult for the Team Leader to concentrate.
Mental Demands
The Team Leader will have to manage several requests and situations at one time. Stress may be caused by the need to complete tasks within tight deadlines.
Job Type: Full-time
Pay: £29,120.00-£33,280.00 per year
Schedule:
* Day shift
* Monday to Friday
* Night shift
* Weekend availability
Work Location: In person
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