An exciting new opportunity due to business growth, reporting into the Head of Competency and Learning PURPOSE: To lead, develop and manage training and learning functions, delivering high-quality professional development opportunities that align with the organisation’s strategic aims. The role will focus on expanding the training offer, driving innovation in learning delivery, enhancing internal competency, and supporting a culture of continuous learning Strategic Development & Planning Develop and deliver annual training and learning strategy, aligned with the organisational objectives and competency frameworks. Identify training trends and emerging needs in the industry to inform the training portfolio. Lead on the development of new learning streams, including hybrid delivery, accredited programmes, and professional qualifications. Liaise with the COO and senior leadership to forecast and plan resource, budget, and delivery capacity. Operational Leadership Oversee and manage the planning, delivery, and quality assurance of all training and learning activity (in-person, online, certified, CPD). Line-manage the Training Co-Ordinator or admin support roles (as the function grows). Maintain and manage the annual training calendar, ensuring efficiency and alignment with wider business activities. Oversee all logistical elements: trainer engagement, bookings, venue, facilities, platforms, and technical delivery. Lead on the integration of training systems (e.g. LMS or YM) and ensure accurate logging and recording of CPD. Quality, Reporting and Compliance Develop and maintain evaluation and feedback systems to assess impact, relevance, and learner satisfaction. Produce monthly and quarterly training reports for the Board and Management group, including financial analysis, attendance trends, and future planning. Ensure all training aligns with relevant accreditation, CPD standards, and internal policies. Maintain and update web content and communications in collaboration with the Comms team. Stakeholder Engagement & Innovation Build and manage relationships with internal departments, external trainers, partners, accrediting bodies, and the wider industry. Lead the development of innovative delivery formats (e.g. webinars, microlearning, digital badges). Promote and grow training brand through marketing, partnership opportunities, and community engagement. Represent the business at training and learning events, where relevant. Project Leadership & Development Work closely with the Competency & Learning Lead on projects including the delivery of career pathways, CPD audits, and strategic initiatives. Lead cross-departmental projects to embed learning into core business activities. Support international development of training programmes (e.g. Hong Kong office). Key competencies/behaviours Strategic thinker with the ability to translate plans into action Proactive and solutions-focused Confident communicator with stakeholders at all levels Strong attention to detail and commitment to quality Excellent project and time management Collaborative and team-focused Passion for professional learning and development Key skills/experience/education Essential Minimum 3-5 years in a training, learning & development, or educational role Experience designing, delivering, or coordinating a range of training offers Confident working with data, platforms, and systems (e.g. LMS, CRM, Excel) Experience working with budgets, forecasting, and reporting metrics Familiarity with professional development standards and CPD frameworks Strong written and verbal communication skills Desirable Line management or supervisory experience Experience with accreditation, awarding bodies, or regulated training Familiarity with membership organisations or professional institutes Knowledge of learning technologies, digital content creation, or eLearning design HOURS OF WORK: (35 Hours) Mon- Thursday 9-5pm, Friday 9-4pm BENEFITS The role if office based, but as a company they have a flexible working policy Support to study professional qualifications to support your CPD 24 days holiday plus bank holidays and the offices are closed for 3 days over Christmas each year. Aviva Pension - company contributes 6% Annual bonus scheme of up to 10% Flexible working - ideally need person in 5 days a week to start off with to obtain all necessary knowledge and training before looking into hybrid options INTERVIEW PROCESS 1st STAGE - Telephone call/Teams 2nd STAGE - Face to face at the offices