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1st Line Support Engineer, Greater London
Client:
Location:
Greater London, United Kingdom
Job Category:
-
EU work permit required:
Yes
Job Reference:
257aa3d1ffdb
Job Views:
7
Posted:
01.03.2025
Expiry Date:
15.04.2025
Job Description:
Job Description
Summary and purpose of the Job:
We are looking for a new Technical Support Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our technology.
The successful candidate will be part of the Service Desk team who are the first point of contact for our customers, answering service desk cases and escalating when necessary.
There will be hands-on experience in online security, networking, servers, firewall configuration, data handling, communications, and cloud services.
We operate two working patterns of the Service Desk: Monday to Friday 0800-1630 and 0930-1800.
There will be an element of travel involved around London supporting our customers.
If you want to further your career in a vibrant and fast-paced organisation, this might be the role for you.
The extent of your duties will include but are not limited to:
* Working amongst a technical helpdesk, providing support to circa 3000 UK schools.
* Supporting a range of technologies.
* Custom products designed and developed in-house.
* VoIP and WiFi solutions.
* Backup and recovery solutions.
* Microsoft 365 and Google Workspace environments.
Qualifications
The successful candidate will have:
* A background in providing IT support.
* General IT knowledge and understanding.
* Good problem-solving skills.
* Capability to work independently.
* Team player.
* Flexible attitude and strong work ethic.
* Understanding of networking and protocols.
* Experience in PC hardware upgrades.
Additional Information
Did we mention the perks?
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
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