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DDaT Configuration Analyst (hardware), Lichfield
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Location:
Job Category:
Other
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EU work permit required:
Yes
Job Reference:
4367b1839fa2
Job Views:
4
Posted:
18.04.2025
Expiry Date:
02.06.2025
Job Description:
Job advert
Staffordshire Police is continually striving to deliver the best possible service for the county’s residents, businesses and visitors. It is a fast-paced organisation, adaptive to modern policing needs and open to continual improvement.
Everyone who works for the force has an important role to play in shaping the future of Staffordshire Police. The force seeks people who will champion new ways of working, be collaborative and agile and represent in a fair and ethical manner those that Staffordshire Police serves.
For more information about Staffordshire Police please click the below link:
About the Opportunity
Grade F - Starting Salary £31, - Annual increments will be awarded until reaching the top of the grade scale.
Digital, Data and Technology (DDaT) are responsible for transforming and supporting all of the force's digital technology needs. The Service team are responsible for all of the end user support in the ‘live’ environment whether it is delivered via internal resources or by external suppliers. The Service team is the most customer-facing division of the DDaT Department, and key responsibilities are as follows:
* The provision of excellent IT customer services across the force;
* Effective end user communication;
* Monitoring user satisfaction;
* Managing complaints;
* The effective provision of first /second line support;
* Service desk;
* Problem and Incident resolution;
This role will be responsible for ensuring quality standards are established across the team in terms of Hardware Asset management. Working alongside the Service Desk and other teams, the workflows of incidents and supporting the ongoing updating of the live Asset register as well as stock fulfilment processes will also be a requirement of the role.
The role is also responsible for assessing and producing reports on the overall Hardware Assets across the force, with recommendations for areas of improvement and notification for areas of non-compliance.
The role holder will be expected to liaise closely with other teams to ensure that accurate reports on hardware asset management/status are regularly available. The ITSM tool and any other supporting software solutions should be configured to help produce these updates.
Further details of the key tasks, responsibilities can be found within the role profile.
Interview date: TBC
In addition to your salary, you will have access to a range of benefits including:
* Flexible / Agile Working
* Fostering friendly policy
* Family friendly policies – maternity, paternity, parental leave, adoption, disability leave and carers leave
* Access to health and wellbeing support
* Staff associations
* Reward and Recognition
* Blue light Card
* Flexible working options
* Training and development opportunities
* Car lease scheme
* Cycle to work scheme
* Free Parking at selected sites
* Onsite catering facilities
* Access to Staff Networks
* Union support
* Financial products and services
Staffordshire Police is fully supportive of Equality, Diversity and Inclusion and strives to employ a workforce that represents the community we serve.
Our vacancies are open to everyone and all appointments are made based on merit. We encourage and welcome applications from all underrepresented groups which include: Black, Asian, and minority ethnic backgrounds, female, people who have a disability, those who are neurodivergent and persons of the LGBTQ+ community.
We use positive action to encourage potential candidates from underrepresented groups through targeted step-In support and advice sessions. If you have the skills, experience and values, that here in Staffordshire Police we pride ourselves on, then we would welcome you to apply.
Please note if you are successful at interview and commence pre-employment checks this will include vetting, please see what this involves and the process via the below link:
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