WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality.” With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Hotel Amenities - Hilton London Heathrow Airport Terminal 5
A day in the life of…
As Groups Coordinator, you will be responsible for promoting and executing all Groups/ Tours business within the hotel. As an ambassador to the hotel, you will be an expert on all the facilities on offer, with the ability to advise guests based on their individual needs. You will also record and process all enquiries made by phone, email, or face to face to ensure all guests are dealt with efficiently and in a timely manner. You will work with your teammates and liaise with the wider hotel team to ensure all leads are followed and departmental targets and individual KPIs are met.
Requirements
1. Previous experience in a Front Office or Meetings and Events role is ideal but not essential; willingness to learn and adapt to new systems is key.
2. Familiarity with PMS or CRM tools is an advantage, but training will be provided.
3. Proven customer service skills with high standards of guest satisfaction and loyalty.
4. Strong communication, organisational, and time management skills.
5. Ability to work effectively in a team environment.
At Aimbridge, we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.
Interested? Click apply and start your journey with us today. Your dream job awaits…
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.
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