Date Posted: 2025-03-11 Country: United Kingdom Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom Service Operations Coordinator Weekdays: Monday - Friday 8:00am - 4:00pm At Otis, we move billions of people every day. How? Through our talented team of more than 69,000 employees who are passionate about what we do and what's next. From our foundation of excellent products (escalators, elevators and moving walkways) to our next chapter of digital transformation, this is a great time to join us as a Service Operations Coordinator working within our Customer Care Centre. Working as a Service Operations Coordinator, you will be responsible for: - Supporting regional business units across the UK in the active reduction of shut down units by monitoring key indicators - Reducing engineer call backs and increasing quality of service to customers and clients - Driving communication across multiple business units and building effective relationships across several departments to drive engagement and encourage the completion of key actions - Collating information from multiple data sources to create unit level action for improvement - Undertaking and continuously evolving admin task completion within the role, increasing field colleague ability to focus on repair and safety - Demonstrating a positive, proactive, can-do attitude towards supporting internal and external customers at all levels of the organisation - Supplying key data and trends to the Operational Leadership teams to support service delivery metrics - Identifying working process's in place requiring improvement to increase efficiency, reduce waste and support growth To be successful for this role you must be able to demonstrate that you have: - A passion for excellent customer service - The ability to develop long-standing, professional relationships - Critical thinking and problem solving skills - Excellent written and verbal communication skills - A team-player mindset and also able to work in a fast-paced environment What can we offer you? - Competitive Basic Salary - A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme - A culture which encourages innovative ideas and appreciates our talent is the key to our success If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.? We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg). Become a part of the Otis team and help us Buildwhatsnext Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careersotis.com _._ Privacy Policy and Terms: Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.