We have an exciting opportunity for those with customer service experience gained within the travel sector, to join a leading, online Tour Operator based in Chester as a Land Operations Executive.
Successful candidates will use their exceptional communication skills and personal service to build rapport with customers to resolve in-resort queries effectively to maximise future repeat custom.
This is a full-time position and offers a competitive starting salary of £23k, discounted personal holidays, company pension, on-site parking and much more!
This is a fantastic opportunity for those passionate about Customer Service and who enjoy working in a fast-paced environment, where hard work is rewarded! If this role is of interest to you, please contact us today for a confidential chat, or apply online.
Role of Land Operations Executive:
* Manage and resolve customer queries, primarily land queries.
* Prioritise and action E-mails effectively.
* Action daily booking queues.
* Chase relevant suppliers for documentation/confirmation.
* Check and update documentation for specialist bookings.
* Effectively manage and resolve escalated issues.
* Crisis situations support.
* Fulfil any critical support as directed by Manager.
* Handle incoming calls from Agents regarding documentation and admin queries.
* Investigate booking anomalies and irregularities.
* Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.
Skills required for the role:
* Customer Service Experience in a fast-paced travel agency or tour operations environment.
* Excellent telephone manner.
* Skilful with Microsoft Office (Word / Excel).
* Great attention to detail and accuracy.
* Ability to organise, prioritise and manage own workload efficiently to tight deadlines.
* Experience in dealing with conflict resolution.
* Excellent team player with the ability to work independently.
* A flexible and adaptable approach to work.
If you’re interested in learning more about this Land Operations Executive role, please contact Succeed Recruitment Solutions or press the apply online button now!
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