Join the Team!Join the Millennium Family!
If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experiencedReservations Agent. The purpose of this role is to assist in the daily running of the Reservation department, ensuring that all M&C procedures and targets are met.
Key responsibilities as a Reservations Agent:
Oversee daily operations of the reservations team to ensure prompt, efficient and courteous service.
Resolve customer complaints in a timely and professional manner.
Maintain accurate records and reports on all reservations activities.
Ensuring effective communication within the department on promotional activities within the hotel, including food & beverage activities and in room promotions to assist in achieving/exceeding our revenue goals.
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
Update No-shows and cancellations without fail to avoid and unwanted commissions.
Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
Verify if each reservation requests are processed as per the hotel standards and without delay.
Process no-show and cancellations as per the hotel policy and procedures.
Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
As a Reservations Agent, the essential skills required:
* Working with Opera Cloud would be preferable
* Have experience working in the Reservation Department
* Positive attitude and good communication skills
* Good organisational and administration skills
* Commitment to delivering a high level of customer service
* Confident telephone manner
* High level of IT skills
* Excellent grooming standards
About the Hotel
The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capitals most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.
The guests can choose to meet at the Babette, a lively lounge bar and the perfect spot for lunch, dinner or drinks on the charming outdoor terrace.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into three collections; Lengs Collection, Millennium Collection and Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
For you
We offer a benefits package including:
Social Events, Wellbeing and Team Activities
Training and development
Cash Health Plan cover option available
Pension Salary Sacrifice Scheme
Career development and salary reviews
Interest free Season Ticket Loan Scheme
1 Volunteer Days per year (fully paid and in addition to your annual leave)
Complimentary meals prepared for you by our chefs
Length of Service related holiday scheme
My Millennium discount perks
Discount on Accommodation worldwide and 50% Food and Beverage Outlets
Life Assurance
Recommend a Friend Scheme
... As well as real opportunities to develop and gain promotion within the industry.
If you thrive on being the best you can and want to join our team then look no further and apply now!
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.
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