Group1 Farnborough is looking for a Remote Diagnosis Technician. Your role Enjoy support that’s second to none as a Remote Diagnostic Technician (Mechanic) at Group 1 Automotive. With training at some of the best facilities in the industry, you’ll learn new skills while becoming an expert. What you will be doing? Remotely diagnose and troubleshoot technical issues utilising the BMW RITA system Carry out remote diagnostic work and pre-order parts delivering a seamless service for the customer. Maintain exceptional customer service standards, fostering trust that leads to repeat business and referrals Collaborate effectively with different department to ensure a seamless experience and customer satisfaction. Your profile Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you. NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent qualification Thorough understanding of vehicle safety standards and guidelines Strong problem-solving skills, ensuring accuracy in all aspects of work Ability to collaborate and contribute positively within a team environment Must hold a valid UK driving licence Rewards 24/7 online access to healthcare professionals Car purchasing and lease schemes Servicing, parts & accessory colleague discounts. Enhanced holiday allowance with length of service Paid day off for your birthday Company share purchase plan Loan plans for colleagues, including toolbox and travel tickets Colleague referral payments Industry leading family friendly policies Numerous training, learning and development options to suit everyone