Job summary
Seisdon Primary Care Network arelooking for a dynamic and enthusiastic Business Support Manager to join ourPrimary Care Network.
The Business Support Manager will workwith the Digital and Transformation Lead in the effective management of the PCNteam and the overall operational management of the PCN. They will managethe day-to-day operations of the PCN, including managing staff and physicalresources. The PCN Business Support Manager will be responsible for thedelivery of the PCN DES including delivery of targets associated with the PCNInvestment and Impact Fund requirements and instrumental in progressing its PCNdevelopment plan. This role will work closely with other Senior Management Teammembers and develop strong relationships with local partner organisations.
We are seeking a dedicated individualwho can bring reliability and flexibility to a new position.
Main duties of the job
The Business Support Manager will work closely with the Digital andTransformation Lead focusing on current service models, IT, HR and adminprocesses, identify challenges, agree priorities for improvement, and supportingdelivery.
(please see Job Description for a more in depth details)
About us
Seisdon PCN is a collaboration of eight practices serving apopulation of just over 50,000 patients across eight sites in Wombourne,Claverley, Perton, Codsall, Bilbrook and Featherstone.
Our PCN works together to deliver high quality primary careservices, at scale, for our registered patients. We are passionate about theNHS and the essential role that primary care plays in the wider healthcaresystem.
Seisdon PCN currently has a strongly embedded team of ARRSstaff: Pharmacists, Adult Mental Health Practitioners, First ContactPractitioners, Paramedics, Social Prescriber, Health and Wellbeing Coach, CareCoordinators, Student Nurse Associate and GPN. We expect the post holder towork very closely with the ARRS team to help develop and promote their servicesto both patients and staff.
This is an exciting time to join us and be part of thedevelopment of new, improved, and innovative services across Seisdon PCN.
Job description
Job responsibilities
Be responsible for the management of operationalprocesses of the PCN and for the development of Standard Operating Proceduresfor PCN services
Be responsible for managing PCN physicalresources
Lead the management and delivery of the PCN DESrequirements
Help develop strategies to progress the overalldevelopment of the PCN, with reference to the Maturity Matrix and the PCNDevelopment Plan
Support the PCN Clinical Director and DTL inidentifying projects and necessary workstreams
Implement projects and pathways
Contribute to the development of key performanceindicators for the successful assessment of individuals and work stream success
Have a good understanding of CQC and otherregulatory requirements and ensure PCN compliance
Analyse service specification, performanceindicators and data collection requirements to inform design for new PCNservices
Collate feedback / analysis data on behalf ofthe PCN to report to the commissioners and other organisations as required
Keep up to date with relevant national policies,including but not limited to PCN Directed Enhanced Service Specification,Investment & Impact Fund, QoF, Local Commissioning Framework
To monitor and check the accuracy of submissionsfor PCN Enhanced Services and contractual requirements and ensure that allclaims are submitted on a monthly and quarterly basis
With support from the Finance Manager, ensurethat the PCNs physical and financial resources are managed and maintained formaximum effectiveness
Ensuring financial risks are recognised andappropriate action taken
Monitoring expenditure and identifyingsignificant deviations from the plan
Planning and monitoring income and cash flow toensure that income is maximised
Ensuring all claims are submitted in good timeand payment made and received
Person Specification
Experience
Essential
1. Must have active experience working in Primary care using Emis Web on a daily basis & provide evidence/ability to be able to run searches and data set runs using Emis Web.
2. Ability to work on own initiative and organize workload, allocating work as necessary;
3. Used to working in a busy environment;
4. Adaptability, flexibility and ability to cope with uncertainty and change.
5. Ability to deliver a vision and a willingness and drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes;
6. Self-motivation and forward-thinking approach;
7. Excellent organisational, management and planning skills, IT skills and communication skills;
8. Ability to implement and manage change effectively.
Desirable
9. Experience using Ardens would be an advantage
Qualifications
Essential
10. Educated to degree level or equivalent practical experience
Desirable
11. Management - Leadership qualification
Knowledge and skills
Essential
12. Knowledge of primary care networks and collaborative ways of working
13. Operational oversight - ability to think strategically; plan, organise and co-ordinate work effectively, proactively and under own initiative
14. Ability to plan and manage multiple workload priorities and meet deadlines
15. Able to communicate highly complex, highly sensitive and/or contentious information, including where there are barriers to understanding
16. Willingness to work flexibly, demonstrating problem solving skills and an ability to respond to sudden unexpected demands
17. Effective time management skills and able to work effectively under pressure and within strict time constraints
18. Exceptional organisation and administrative skills
19. Competent in advanced use of MS Office applications and Outlook
20. Excellent communication skills (written and oral) and strong influencing and persuasion skills
21. Able to communicate with a wide range of people at all levels of organisations
22. Problem solving and analytical skills
Desirable
23. Competent in working with and presenting to large groups