Homeownership Team Leader Location: Epsom Contract: Permanent ⏳ Hours: Full-time Salary: £36,200 per annumRole Summary:Our client is currently seeking an experienced Homeownership Team Leader to oversee and coordinate the day-to-day work of the Homeownership Officers and Administrators. This role involves delivering high-quality leasehold management services, ensuring compliance with legal and regulatory requirements, and enhancing the experience of homeowners.Key Responsibilities:✔ Line manage and provide guidance to the Homeownership Team, conducting regular 1-1s and performance appraisals. ✔ Monitor performance and implement improvement plans where necessary. ✔ Work closely with internal departments to deliver a seamless service to homeowners. ✔ Ensure compliance with lease obligations and statutory requirements. ✔ Oversee service charge setting, collection, and arrears recovery. ✔ Manage Section 20 consultations, sinking funds, and ground rents. ✔ Ensure estate and housing management inspections are carried out effectively. ✔ Liaise with solicitors, lenders, and external professionals on leasehold matters. ✔ Assist in setting up new schemes in collaboration with the Development Team. ✔ Handle complaints in line with policy and promote customer involvement in service improvements.Requirements:✅ Experience in managing leasehold or shared ownership housing. ✅ Proven ability to improve services and lead a team. ✅ Strong knowledge of leasehold management, service charges, and Section 20 processes. ✅ Excellent communication and problem-solving skills. ✅ Full UK driving licence and access to a car.If you are interested in this position and meet the above criteria, please send your CV now to (url removed) for consideration or call (phone number removed)