ID: 1375 Clinical Service Manager
Service: Children’s Trauma Therapy Service
Salary: Starting at £45,200 FTE per annum, rising to £49,300 (includes a £3,060 FTE per annum market allowance to be reviewed at the end of the probationary period)
Location: Central Bradford
You will typically work 4 days a week in the office with the flexibility to work 1 day per week remotely. Our office space is wheelchair accessible.
Hours: Full-time (37 hours per week). 9am to 5pm Monday to Friday
Contract: Permanent
At Family Action, we support people through change, challenge, or crisis. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices, and represent the changing needs of families in the UK today.
This is an exciting opportunity to join our small team of experienced, innovative, and committed Children’s Trauma Therapists as Clinical Service Manager. If you are a highly motivated and experienced clinician with excellent leadership and management skills, we would love to hear from you.
Main Responsibilities:
1. Line managing clinical staff and triage administrator
2. Leading on quality, performance, safeguarding, and risk management
3. Offering consultation to professionals in the wider children’s workforce
4. Caring for a small, protected caseload
5. Overseeing and leading on triage and case allocation
6. Ensuring service KPIs and commissioning requirements are met and monitoring reports are completed
7. Leading on staff and service development
8. Maintaining oversight of service case management system liaising with system providers as required
9. Setting and overseeing service budgets
10. Developing robust partnerships with other agencies working within the field of children and young people’s mental health, including CAMHS, and ensuring referral pathways into the service are created and maintained
Main Requirements:
You will hold a core therapeutic qualification. We welcome applications from a wide range of relevant clinical disciplines including Psychologists, Creative Therapists, and Psychotherapists. You will be a self-motivated, positive, and capable leader with excellent organisational skills. You will have experience managing services that offer therapy to children and their families, with an excellent knowledge of complex and developmental trauma and its impact. You will demonstrate a strong commitment to quality assurance and an excellent understanding of risk and safeguarding with experience managing therapists holding complex cases. You will have experience supervising clinicians who deliver trauma therapy and a commitment to ensuring a systemic approach, ensuring parents, carers, and professionals are worked with as part of our delivery offer. You will be a team player keen to work with other managers across the Bradford Family Action Services using your expertise in supporting the development of therapy services organisation-wide. You will be excited by opportunities to pursue additional funding and further develop existing elements of our service. You will be a confident ambassador for Family Action, ensuring strategic representation of the service across the district.
Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.
Benefits:
* An annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays.
* Up to 6% matched pension contributions.
* Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.
* Training in either EMDR or DDP and monthly group clinical supervision provided in one of these modalities.
* Reimbursement of professional registration fees.
* Enhanced paid sick leave and paid family leave provisions.
* Eye care and winter flu jabs vouchers.
* Cycle to work scheme.
We are forward-looking, ambitious, and committed to continuous improvement. We are a people-focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
1. Download and submit a completed Application Form linked to the Family Action job advert
2. Closing Date: Monday 20th January 2025 at 23:59
3. To learn more about Family Action: Careers
4. To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey
Interview Date: TBC
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Sarah.Maruyama@family-action.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates, and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role and will reimburse your travel cost if you attend an interview.
JOB DESCRIPTION
Job title: Clinical Service Manager
Service: Children’s Trauma Therapy Service
Salary: £45,200 to £49,300 FTE inclusive of a £3,060 market allowance to be reviewed on completion of the probationary period
Hours: 37 hours per week (full-time)
Location: Central Bradford (with flexibility to work from home for part of the week)
Responsible to: Operational Manager
Summary of job:
To manage our Specialist Children’s Trauma Therapy Service. The role includes service development, innovation and strategic decision making, clinical oversight including line management of clinical staff and the opportunity to hold a small clinical caseload. You will work with the Operational Manager, Clinical Lead, CTTS statutory and VCS partners and commissioners, taking a coordinated multi-agency approach to meeting the needs of our service users ensuring that the service is delivered in accordance with KPI’s and in line with clinical governance, quality assurance and safeguarding policies and protocols.
Key tasks and responsibilities:
1. Lead a team of therapists from a range of therapeutic backgrounds ensuring that the service vision, values and efficacy of the service model are upheld.
2. Provide line management including case management supervision to clinical staff, incorporating an understanding of clinical and safeguarding risk/planning.
3. Hold a small clinical caseload and provide consultancy to professionals within the wider workforce when required.
4. Maintain clinical oversight of the team ensuring quality, performance and safeguarding policies, procedures and protocols are upheld and regular case auditing activity carried out to ensure the service adheres to best practice around clinical governance.
5. Ensure that practitioners are trained and supported to deliver trauma recovery-focused therapy, that evidence-based outcomes measuring tools are embedded within practice, and qualitative feedback is gathered.
6. Work with the Operational Manager to ensure service development and continuous service improvement.
7. Ensure staff are appropriately recruited, inducted and supervised.
8. Monitor service performance in line with KPIs and take action where improvement is needed.
9. Maintain oversight of the service case management system, taking action to improve data input and quality where necessary.
10. Lead on the completion of monitoring returns and provide well-written monitoring reports that evidence impact.
11. Maintain robust partnerships with other agencies working within the field of children and young people’s mental health including CAMHS, ensuring referral pathways into the service are created and maintained whilst contributing to the district-wide Children’s Mental Health Agenda.
12. Contribute to the ongoing development of a robust management team across Family Action Bradford services, working with colleagues to share skills, provide peer support and management cover.
13. Lead on budget setting and oversee management accounts.
14. Ensure effective consultation with service users and incorporate their views within service development.
15. Ensure all work is carried out to Family Action minimum standards and is designed and delivered to maximise agreed outcomes.
16. Ensure that all assigned work adheres to Family Action’s Safeguarding Policy and ensure local SGB procedures are followed in the event of any child protection issues or concerns.
17. Take responsibility for accessing supervision and responding to any case or service decisions effectively, recording all decisions and ensuring that confidentiality and professional boundaries are maintained at all times.
18. Comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect the health, safety and welfare of themselves and others.
19. Comply with Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community, whilst actively engaging with your team to ensure EDI is considered at every level of the service.
20. Promote a positive image of Family Action, representing the organisation in order to increase professional and public awareness of the organisation’s work and of the views and needs of service users.
21. Adhere to Family Action’s values which underpin Family Action’s mission of ‘building stronger families’ by:
1. Being people-focused
2. Reflecting a ‘can do’ approach
3. Striving for excellence in everything we do
4. Having mutual respect for everyone we work with, work for and support through our services
22. Work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.
PERSON SPECIFICATION
Requirements
Essential
Desirable
Education, Qualifications & Background
1. Hold a core therapeutic qualification: Clinical and Counselling Psychologists, all Psychotherapists including Creative Arts Psychotherapists and Family Therapists.
2. MA/MSc in relevant field.
3. Have a minimum of 5 years post qualifying experience with demonstrable experience providing supervision and/or oversight of clinician’s caseloads.
4. Registered with an appropriate professional organisation relevant to therapy modality (UKCP, BACP, HCPC, or equivalent governing body).
5. Trained in either EMDR or DDP.
Experience
1. Experience of leading/managing therapists/clinical practitioners and delivering line management supervision.
2. Experience of delivering consultancy to non-clinical professionals.
3. Experience of contributing to service development or strategic decision making.
4. Experience of working with children, adolescents and their families where complex and developmental trauma including physical, emotional, sexual/domestic abuse and traumatic grief is part of their experience and whose presentation is considered high risk and complex.
5. Experience of working systemically with children, their families and the professional networks around them.
6. Experience of setting, managing and monitoring budgets.
7. Experience of utilising quality assurance systems, protocols and analysing service data to ensure a culture of continuous development, learning and improvement.
Knowledge & Skills
1. Passion for and ability to work in a formulation driven, non-diagnostic way, leading on case-based triage discussions.
2. Understanding of the impact of poor attachment, abuse-related trauma and neurodiversity on children and their families.
3. Ability to support therapists in the assessment and management of risk, adhering to local/organisational policies and procedures.
4. Excellent organisational and communication skills, written, oral and digital with the ability to produce clear well-written reports and reviews including quarterly and annual monitoring reports for commissioners.
5. Ability to work effectively with partners and commissioners to ensure joined-up service delivery and innovation.
6. Ability to demonstrate skills in the use of Microsoft Office packages including Microsoft Teams and ability to oversee the use of electronic case management systems.
7. Ability to manage and comply with health and safety procedures.
8. Willingness to work as part of a wider team of Family Action managers offering peer support and sharing knowledge and skills.
Values
1. Able to evidence Family Action’s values at all times, which underpin our mission of ‘building stronger families’ by:
* Being people-focused
* Reflecting a ‘can do’ approach
* Striving for excellence in everything we do
* Having mutual respect for everyone we work with, work for and support through our services
In addition:
1. Willing to work flexibly as required with an expectation of some occasional out-of-hours work and travel.
2. Demonstrate the personal resilience to work well within a high demand role and manage the impact of secondary trauma.
Job Types: Full-time, Permanent
Pay: £45,200.00-£49,300.00 per year
Benefits:
* Company pension
Schedule:
* Monday to Friday
Experience:
* Supervision: 5 years (required)
Licence/Certification:
* Therapeutic Qualification (required)
Work Location: In person
Application deadline: 20/01/2025
Reference ID: 1375
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