Are you a Customer service expert who has dealt with retentions?
Are you looking for a new challenge that doesn't include weekends?
Are you ready to take on a new role that provides a perfect platform to grow yourself and your career then read on…..
Portfolio are proud to be representing one of the UK's market leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced customer service advisor to join a vibrant, award-wining, fast growing organisation, dealing with business owners across the country. Our client is a fun, lively, fast-paced consultancy company who can offer excellent exposure and progression. The role will involve calls with clients who want to discuss renewals of contract amongst other things, you will need good resilience and be able to handle difficult conversations. You will have worked in a call centre environment, dealing with issues from end to end and finding a resolution for clients. The role is Monday to Friday 9-5 and the company offer pay reviews every 6 months as well as good progression pathways. If you have the relevant experience, please apply and we'll be in touch!
Job Overview
The role requires you to deliver an exceptional level of service in order to retain our clients. You will be the first point of contact for any clients who wish to renegotiate or cancel their agreement. Your key focus will be retaining our clients by resolving any issues or concerns...