Resource Manager, Safety Services
As part of the Global Services Delivery team, the Resource Manager will be responsible for ensuring optimal staffing solutions to support our customer demand. This will require critical thinking and plenty of creative problem solving, as each staffing decision must be made in consideration of the business, project, and customer needs. The Resource Manager will be responsible for the standardization and continuous improvement of resource staffing processes, tools, and management reporting. Regular analysis of key performance metrics and recommendations on growth and learning paths will be required. Additionally, the role involves identifying skills gaps and providing long-lasting capacity planning insights.
What you will do:
* Lead resource management by establishing a clear and accurate view of demand and aligning to available delivery capacity
* Work closely with Sales to understand incoming opportunities with respect to customer expectations, role requirements, skills, timelines and delivery budget
* Provide support and recommendations to continuously improve resource management processes, tools and reports used at Intelex
* Drive report generation and analysis of key performance metrics (such as resource demand and utilization forecast levels) to identify opportunities for resourcing optimizations, cost reductions, and optimized staffing solutions
* Work with internal stakeholders to promote resource management best practices and explain how to use reporting data to drive decision making
* Act as the primary point of contact for resource planning, ensuring clear communication channels across the wider business
* Lead resourcing meetings and support business leaders to evaluate resourcing conflicts or opportunities/engagements with any other qualifying criteria
* Ensure that all projects are staffed with the right people, at the right time and within allocated budget
* Work closely with senior management to identify skills and experience levels in different teams, along with identifying skill gaps to be addressed
* Provide reporting to senior management, including both short-term and long-term capacity planning
Key metrics:
* Utilization rate
* Billable vs non-billable hours
* Resource forecasting
* Forecast hours vs Actual hours
What you bring:
* 5 or more years of experience in a professional services environment in a resource management role
* Previous experience in standardizing resource management processes
* Excellent attention to detail and high data accuracy
* Strategic problem-solving, analytical, and the ability to understand the financial impact of relevant decisions
* Effective communicator, as you'll need to convey expectations and feedback to team members clearly
* Ability to prioritize workload to meet deadlines and volume of requests
* Strong relationship building and conflict resolution skills with experience engaging leaders at all levels and partnering effectively with internal teams
* Excellent time management skills and ability to prioritize tasks in a fast-paced, high-volume environment
The salary range for this position (in local currency) is CAD 77,000.00 - 143,000.00 or GBP: 49,910 - 83,260.
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