Our Client is looking for a Senior Credit Controller or Manager to join their busy team. Responsible for supervising the team of credit controllers as well as all aspects of Sales Ledger and credit control duties in order to control the money coming into the business promptly whilst establishing and maintaining strong customer relationships. Duties include: Managing staff Supervising the teams workloads and supporting when necessary Encourage development and motivation Conducting the departments disciplinary as per company procedures Conducting the teams annual appraisals Organising & authorising the teams holidays Individual workload Contacting customers with credit limits of over 35K for payment of overdue accounts Resolving outstanding queries with customers/branches to ensure prompt payments Visiting customers to resolve payment and account queries Requesting proof of deliveries from suppliers when required Authorising orders for release when over credit limit Reviewing credit limit increase/decrease requests Assisting in payment allocations/ journals Monthly reporting of 4 month overdue accounts to our Insurers as per our policy Daily updating of our cash collection reporting spreadsheets Monthly reporting to the Board of our cash collection and sales ledger activities Approving customer rewards via Loyalty Rewards Scheme portal Notifying staff and processing the monthly staff accounts direct debits Managing the manual orders register and distributing manuals when required Processing card payments on desktop portal Authorising customer refunds Legal Processing the legal recovery of aged debts with the assistance of external legal representatives and trade credit insurers Collating supporting documents when overdue cases are passed to our trade credit insurers collections team Requesting updates on outstanding aged debt cases from our external legal representatives Representing the company and contributing in the annual review meetings with our trade credit insurers Other Ensuring deadlines are adhered to Liaising and implementing change/improvements with Account Assist Undertaking monthly credit control meetings Initialising and compiling KPI data Applying and establishing performance management criteria Implementing new efficiencies within the department Undertaking ad hoc projects when required by Management Attending annual stock take Qualities required: Clear communication Ability to motivate and encourage Introduce measures to reduce risk Excellent time management Ability to delegate to the team and to work to their strengths Confidence to liaise with other managers & Directors Ability to multitask