Event Concept have an exciting opportunity for an Operations Assistant to join our dynamic Client Services team. Reporting to our Head of Events, the Operations Assistant is an integral role within the Client Services team, providing essential support to ensure the smooth running of the department. This role includes general administrative tasks, systems & processes, sales & marketing, inbox & enquiry management, and assistance with day-to-day tasks across the team. Event Concept is a leading creative production agency specialising in live, hybrid and virtual event production. Our team comprises of industry leading specialists across design, scenic construction, technical production and live show management. From luxurious drinks reception and dinner to global brand experiences, conferences and award shows, we work with our clients to create meaningful human experiences. Who are you? You have a growth mindset – it’s what you live for, and you come with the ambition to learn and grow. You’re a people person. You understand that collaborative relationships are at the core of our success. Systems and processes are your happy place, and you love to look for new and efficient ways of working. You’re comfortable with technology and systems, picking up new tools quickly. You work quickly and efficiently, spinning lots of plates does not phase you and you can remain calm under pressure. You’re a motivated self-starter, we will guide and teach you, but we won’t spoon-feed you, so you’ll need to turn up and be proactive in looking for places you can help support the team. You're super organised. You have lists for your lists and you always have your finger on the pulse. One of our values is AlwaysExcellent. You understand that attention to detail and focus on the little things is vital. You have excellent written and oral communication skills. Sustainability matters to you. We’re committed to our 2030 Pledge, and we’ll expect you to come on that journey with us. Day to day responsibilities: Team Operations: Ad hoc support for the team, which may include; RAMS documentation, raising purchase orders, sourcing suppliers, proposals/mood boards and general administrative support. Coordinate with stakeholders across the business to streamline workflows and improve cross-departmental communication. Attend regular team meetings, providing updates and assisting with follow-ups. Collaborate with the team to identify opportunities for process improvements and assist with system updates or rollouts. Assist in the onboarding and training of new team members, ensuring they understand internal systems and processes. Conduct regular data/file audits to ensure accuracy, eliminating outdated or duplicate records. CRM & Inbound Enquiry Process: CRM housekeeping, regularly ensuring the data is cleansed and accurate. Continuously looking for efficiencies and changes to our systems and processes and assisting with roll out. Logging client feedback and working with the marketing team on providing testimonials. Supporting the marketing manager with email campaign data and proactive outreach support. Keep CRM systems (e.g., HubSpot) up to date, ensuring enquiries and client interactions are accurately logged, and that data is continuously cleansed to ensure it is accurate and up to date. Support the Client Engagement Manager with the management and allocation of inbound enquiries. Sales & marketing: Supporting the team with promotional events; guest list management, invites, calendar invites etc Assist with client gifting and entertainment; organising reservations, logistics, procurement Assist in the preparation of sales presentations and pitch documents, ensuring they align with client needs and expectations. Support in the creation of sales collateral, including case studies, testimonials, to showcase Event Concept’s work. Coordinate internal efforts between sales, marketing, and client services teams to ensure alignment in messaging and outreach. Monitor and report on sales metrics, helping to track lead conversion rates and identify areas for improvement in the sales process. Venues: Supporting our Senior Partnerships Manager and Client Engagement Manager with venue relationship management, setting up meetings /site-visits and booking travel and restaurants as required. Support the timely management of Venue tenders, assisting with the collation of information and responses with support from internal stakeholders. Track and report on venue performance and ROI, providing insights to improve strategic partnerships. Why EC? We create experiences that matter for the people that matter to our clients, but nothing we do is possible without our people. When we ask our people ‘what is it you love about working at EC?’ the top answer is always the same “the people” We teach each other, we learn from each other and there will always be someone who has your back. We make the extraordinary, everlasting. Your voice. Your growth. Your experience. YourEC