Job summary The post holder will provide efficient and comprehensive administration support, working as part of a team, covering all aspects of the Radiology Reception function and Radiology Department. Duties will include providing a reception service to patients, relatives/carers and all staff groups, arranging patient appointments via telephone or face to face and demonstrating a high standard of customer care. The primary locale of this position is based in Daventry within Danetre Hospital Main duties of the job To provide an efficient and courteous reception service to patients, relative/carers, Radiology and the wider Trust. Deal with often complex telephone queries from patients, GP's, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange appointments for patients in accordance with Radiology guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient. This may include advice on diet, medication and how and when to take any preparations needed for the examination. To liaise with many different staff groups to arrange frequently complex tests/preparations needed prior to some more specialised examinations. This will require comprehension of some complex terminology and language. To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff. About us Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire. Our Excellence Values Compassion Accountability Respect Integrity Courage We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. We are a Defence positive trust, supporting our reservists, veterans, spouses and partners. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. Please submit your application as soon as possible as we reserve the right to close any adverts before the closing date once we have received sufficient applications. Date posted 25 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per annum Contract Permanent Working pattern Full-time Reference number 265-6790169 Job locations Danetre Hospital - Daventry London Road Daventry NN11 4DY Job description Job responsibilities To provide an efficient and courteous reception service to patients, relative/carers, Radiology and the wider Trust. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange appointments for patients in accordance with Radiology guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient. This may include advice on diet, medication and how and when to take any preparations needed for the examination. To liaise with many different staff groups to arrange frequently complex tests/preparations needed prior to some more specialised examinations. This will require comprehension of some complex terminology and language. To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff. To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy. To communicate complex information regarding Radiology appointments and results to departments within the Trust and externally. To communicate with the IT Department to report faults/problems with the departments IT systems or interfaces often imparting complex or technical information. Liaise with Consultants and Superintendents when booking appointments to ensure examinations are booked onto the appropriate lists. To input data and maintain the integrity of data held in the IT systems used within Radiology including Radiology Information System (CRiS) Hospital Information System (CaMIS) and the Hospital Results System (ICE). To ensure that all patients are accurately registered on CRiS in line with the One patient, One record policy and clinical alert documentation such is completed as necessary. Registrations must be done on CaMIS. To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems. Ensure all requests have been justified by the appropriate person prior to being accepted and an appointment being booked. All requests must be scanned on to the CRiS system prior to and after protocol. To return unjustified/incorrect patient requests back to the referrer in line with departmental protocol ensure the reason is appropriately communicated to the referrer. To implement manual procedures detailed in the departments disaster recovery and business continuity plans in the event of IT systems/network failure. To maintain an overview of the waiting list and waiting times to ensure patients are seen within the times outlined in the six week diagnostic and 18 week journey targets. To ensure all departmental targets and deadlines are achieved using initiative to book/move patients into appropriate appointment slots. Raising any potential problems to the attention of more senior staff. To assist with reception administration and update the relevant databases and patient information systems when required. To use advanced keyboard and computer skills to accurately and rapidly input patient and examination data into the Radiology and Hospital systems. To be actively involved in offering suggestions for service improvements and to help support and implement any changes necessary. To book interpreters and transport in accordance with Trust protocol. To support in training of Radiology and other Trust staff on CRiS and train new admin and radiographic staff as required on all departmental administrative systems. To be able to work using own initiative and to be able to work unsupervised. To open, process and send mail, photocopying and emails, as and when necessary. To support and help staff who work at our satellite centres/CDC hubs as part of staff rotation To be flexible to developments in service demand such as 7 day/weekend working Job description Job responsibilities To provide an efficient and courteous reception service to patients, relative/carers, Radiology and the wider Trust. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange appointments for patients in accordance with Radiology guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient. This may include advice on diet, medication and how and when to take any preparations needed for the examination. To liaise with many different staff groups to arrange frequently complex tests/preparations needed prior to some more specialised examinations. This will require comprehension of some complex terminology and language. To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff. To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy. To communicate complex information regarding Radiology appointments and results to departments within the Trust and externally. To communicate with the IT Department to report faults/problems with the departments IT systems or interfaces often imparting complex or technical information. Liaise with Consultants and Superintendents when booking appointments to ensure examinations are booked onto the appropriate lists. To input data and maintain the integrity of data held in the IT systems used within Radiology including Radiology Information System (CRiS) Hospital Information System (CaMIS) and the Hospital Results System (ICE). To ensure that all patients are accurately registered on CRiS in line with the One patient, One record policy and clinical alert documentation such is completed as necessary. Registrations must be done on CaMIS. To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems. Ensure all requests have been justified by the appropriate person prior to being accepted and an appointment being booked. All requests must be scanned on to the CRiS system prior to and after protocol. To return unjustified/incorrect patient requests back to the referrer in line with departmental protocol ensure the reason is appropriately communicated to the referrer. To implement manual procedures detailed in the departments disaster recovery and business continuity plans in the event of IT systems/network failure. To maintain an overview of the waiting list and waiting times to ensure patients are seen within the times outlined in the six week diagnostic and 18 week journey targets. To ensure all departmental targets and deadlines are achieved using initiative to book/move patients into appropriate appointment slots. Raising any potential problems to the attention of more senior staff. To assist with reception administration and update the relevant databases and patient information systems when required. To use advanced keyboard and computer skills to accurately and rapidly input patient and examination data into the Radiology and Hospital systems. To be actively involved in offering suggestions for service improvements and to help support and implement any changes necessary. To book interpreters and transport in accordance with Trust protocol. To support in training of Radiology and other Trust staff on CRiS and train new admin and radiographic staff as required on all departmental administrative systems. To be able to work using own initiative and to be able to work unsupervised. To open, process and send mail, photocopying and emails, as and when necessary. To support and help staff who work at our satellite centres/CDC hubs as part of staff rotation To be flexible to developments in service demand such as 7 day/weekend working Person Specification Educations, Training and Qualifications Essential Educated to GCSE or equivalent level of education, training or experience Desirable NVQ Level 2 Business Administration or Customer Care or equivalent IT Literacy Knowledge and Experience Essential Telephone communication experience Computer based administration systems experience Good basic IT skills including use of MS Outlook Previous experience in a patient in a patient/customer facing role Desirable Experience within the NHS General administrative experience Skills Essential Good written communication skills Good oral communication skills, ability to adapt style and level appropriately Effective interpersonal skills Good organisation skills, planning and time management skills Able to maintain confidentiality at all times and knowledge of GDPR Person Specification Educations, Training and Qualifications Essential Educated to GCSE or equivalent level of education, training or experience Desirable NVQ Level 2 Business Administration or Customer Care or equivalent IT Literacy Knowledge and Experience Essential Telephone communication experience Computer based administration systems experience Good basic IT skills including use of MS Outlook Previous experience in a patient in a patient/customer facing role Desirable Experience within the NHS General administrative experience Skills Essential Good written communication skills Good oral communication skills, ability to adapt style and level appropriately Effective interpersonal skills Good organisation skills, planning and time management skills Able to maintain confidentiality at all times and knowledge of GDPR Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Northampton General Hospital Address Danetre Hospital - Daventry London Road Daventry NN11 4DY Employer's website https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)