Main area: Support management
Grade: Band 6
Contract: 18 months (Fixed term to 31st March 2026 due to service need)
Hours:
* Full time
* Flexible working
37.5 hours per week
Job ref: 110-AC424-1024
Employer: Cwm Taf Morgannwg University Health Board
Employer type: NHS
Site: Pontypridd Cottage Hospital
Town: Pontypridd
Salary: £37,898 - £45,637 per annum
Salary period: Yearly
Closing: 11/11/2024 23:59
Operational Support Manager
Band 6
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Job overview
A rare opportunity has presented itself for an operational support manager to join the Podiatry and Orthotic Department. This is a fixed term full time post running until 31st March 2026. The individual will work to the leadership team providing support whilst the structure for Orthotics and Podiatry is reviewed. Planning, Performance, Health and safety, and Audit will be key responsibilities within the role function together with opportunities to support service development and undertake project work.
This post is fixed term until 31st March 2026 due to the needs of the service.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The post holder will:
* Hold a key role within the department in the delivery of Referral to Treatment Time (RTT) targets.
* Hold a key role within the department for recruitment in line with UHB Policies and employment law.
* Support the management team with the planning, organising and management of staff and services to ensure delivery of a safe effective service within resource and clinical governance.
* Support colleagues to manage concerns and complaints in line with UHB policies and procedures.
* Work with a high level of autonomy and independence using their own initiative, and has significant discretion to work within broad occupational policies.
* Support with the line management of administrative support staff within the designated area of responsibility.
* Act as key point of escalation and direct contact, troubleshooting issues which may prevent timely provision of patient care, liaising with Clinical and management colleagues as appropriate.
* Establish and keep up-to-date information on accurate databases.
* Be conversant with the operational activities and the performance requirements of the department.
* Contribute to plans to improve efficiency, support changes of practice and new initiatives to meet a variety of targets and objectives.
* Work with Senior Clinicians, Managers and external stakeholders to deliver change.
* Operationally support the effective delivery of key operational services and targets.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only the lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualification and/or knowledge
* Qualified to Degree level or equivalent knowledge and experience or training, plus further staff or project management knowledge.
* Knowledge of Therapy RTT Targets, Waiting Lists.
* An understanding of waiting list management.
Experience
* Experience of working within the NHS.
* Project management experience with demonstrable outcomes.
* Experience of managing a team of staff.
Aptitude and abilities
* Keyboard skills with familiarity of Microsoft Office Software e.g. Word, Excel, PowerPoint, Outlook.
* Ability to speak Welsh.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route.
I am not always on site to take telephone calls. Please feel free to email me and I will respond and arrange a convenient time to speak.
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