About the Company: A leading and rapidly growing group in the telecoms and IT services industry, known for best-in-class products and outstanding customer service for over 50 years. Responsibilities: Build strong relationships with customers to maximize retention and identify new opportunities. Manage all aspects of customer experience for a portfolio of approximately 150-200 business customers, billing over £50,000 per month. Key Tasks: Support customers and exceed expectations. Identify and create opportunities that benefit customers. Work closely with partners to build relationships and coordinate opportunities. Conduct account reviews. Contribute to maintaining a 99.5% customer retention rate. Handle inbound and outbound customer sales and service calls. Manage cases through CRM. Monitor call alerts and check for fraud. Develop product knowledge to educate customers on alternative services (e.g., Mobiles, Connectivity, VoIP). Document and resolve faults, escalating complex issues when necessary. Handle general billing queries. Understand and pre-empt competitor threats. Use reporting tools to prioritize daily/weekly tasks. Manage customer feedback and complaints via phone and email. Assist other departments in resolving customer challenges. Qualifications & Experience: Experience in customer service, account management, or sales. Ideally, experience in a technology-based industry. Knowledge & Skills: Excellent communication skills. Proactive, positive approach (win-win attitude). Ability to identify and pursue sales opportunities. Competency in Office 365. Strong relationship-building skills with customers and partners. Good time management and ability to prioritize workload. Additional Benefits: 21 days’ holiday, increasing to 25 after five years of service. Birthday off. Childcare vouchers. Employee mobile package. Holiday purchase scheme. What We Offer: Competitive salary and bonus structure. Full training. Ongoing personal development. A dynamic, fun working environment.