Please note the library service operates on a Monday to Saturday basis; therefore, this position will include weekend working. This post is primarily based at Lichfield Street Hub (Central Library and Archives) but working at other locations may be required. The successful post holder will support the effective day-to-day operation delivery of a frontline service that engages with local communities and offers the highest possible standard of customer care and experience. You will actively promote a welcoming environment and be the first point of contact for all customers. As part of this role, you will assist in performance monitoring to improve quality and effectiveness of the service in line with key performance indicators and targets.
As well as the ability to demonstrate excellent communication skills, you will have proven excellent customer service, and experience of dealing with members of the public in a leisure or library/culture industry. A flexible and proactive approach to work, both individually and as part of a team, are essential elements for this position. The Information Officer role would include:
* in person customer service
* the supporting of customers in the use of ICT applications
* the delivery of events and activities which promote the use of library stock and the benefits of reading
* answering enquiries and signposting to other services as part of the Walsall Connected network
The proposed working pattern for this post will be: Tuesday, Wednesday and alternate Saturdays.
This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
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