Job Role: Business Analyst Location: Hybrid - Birmingham Salary: Circa £45,000 to £50,000 (DoE) Contract: 12 months fixed term What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why do we want you? We're looking for an experienced Business Analyst to join us following the implementation of new technology across 3 businesses within Wilmington. You need to be confident in working with a variety of stakeholders across these different businesses to lead on transformational change through driving continuous improvement and ensuring seamless implementation of any processes and/ or systems. If you enjoy evaluating change effectiveness, identifying improvements, and aligning initiatives with business goals, we'd love to hear from you Please note : To complete your application, you will be redirected to Wilmington plc’s career site. We shortlist all applicants who meet the essential role criteria, and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply” As our Business Analyst, you'll be the crucial link between our business and our technical teams. You will take charge of analysing, documenting and implementing business processes and systems. Your expertise will refine and optimise operations across different functions, ensuring new technologies deliver meaningful impact. You will be responsible for: Developing detailed business process models, workflows, and use cases to capture current and future state processes. Translating business requirements into functional and non-functional specifications for technical teams. Working closely with project managers, developers, and testers to ensure project deliverables align with business goals. Evaluating the impact of proposed changes and facilitate stakeholder decision-making processes. Identifying gaps in existing processes and recommending improvements or solutions. Supporting User Acceptance Testing (UAT) by creating test cases and coordinating test activities with stakeholders. Assisting in the preparation of business cases, cost-benefit analyses, and project feasibility studies. Providing post-implementation support to ensure successful adoption of new systems or processes. Keeping all involved parties updated on project progress, risks, and issues through regular communication and reporting. What’s the Best Thing About This Role? You'll play a leading role in our transition to a unified CRM system and standardised processes. This is your chance to create a lasting impact by leading transformation and achieving real operational efficiency. What’s the Most Challenging Thing About This Role? Effectively leading change and motivating people to embrace new ways of working can be a challenge, but it also presents an opportunity to drive significant transformation. We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes To be successful in this role, you must have: Proven experience as a Business Analyst, with strong analytical and problem-solving skills. Ability to translate business needs into actionable requirements and model processes using tools like BPMN, Visio, or Lucidchart. Familiarity with Agile, Scrum, and Waterfall methodologies and tools like JIRA, Confluence, and MS Office Suite. Skilled in managing multiple priorities and aligning deliverables with business goals. Experience in process evaluation, identifying gaps, and recommending improvements. Experience in supporting, preparing business cases, and providing post-implementation support. To be successful in this role, it would be great if you have: Certifications such as BCS Business Analysis Certification (Foundation, Practitioner, or Diploma), or PRINCE2 Experience in a domain such as finance, training, technology, or e-commerce. Familiarity with data visualisation and reporting tools (e.g., Power BI). Experience with SQL or other data analysis tools to support data-driven decision-making. Knowledge of change management principles and practices. We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. About us We’re Wilmington plc, a group of businesses united by governance, risk and compliance. Acting as a trusted partner, we help our customers to do the right business in the right way as they navigate the Regulatory Compliance landscape. If you’re looking for innovation, opportunity, and community, you’ll find them all and more here. Find what you’re looking for We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards. Click on “APPLY” today The Legal Bit The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Please note that this role may remain advertised until an offer of employment has been made. LI-Hybrid