Role: Project Manager
Location: Covering South East England
Hours: Mon to Fri Full Time Permanent
Salary: £40,000 to £50,000 plus £4800 Car Allowance & bonuses
The role of Project Manager is critical to the customer journey. As the eyes, ears and voice of the customer and Company, the Project Manager is a key role in service delivery. It is vital that the Project Manager is technically adept and knowledgeable of the Company’s product range and able to understand the mechanics of bathroom installation to identify and resolve challenges during the process. Working closely with the installer base in geographical area, the Project Manager must retain a skilled and capable base of installers that can be relied upon to deliver stunning customer service.
Effective communications are key in this role and the Project Manager must be able to demonstrate empathy with our elderly and vulnerable customers in accordance with current legislation including but not withstanding FCA/Tier 1, GDPR, CDM, CPUT and Vulnerability encompassed in operating with the highest standards of ethics. Communication is key to maintain and develop our Customer Service proposition alongside our Values, Vision and Mission. A positive and supportive working relationship with our Sales Advisors is also key, and the Project Manager is expected to work with the Company to maintain a high standard of advice and product knowledge in this area. Building and maintaining relationships with the...