Job Description
ServiceNow CMDB Data Manager | Contract Opportunity
Contract Type: Contract (Rate DOE)
Location: Hybrid working, with quarterly meetings in a London office
Contract Length: 12-months
Overview
An exciting opportunity has arisen for a ServiceNow CMDB Data Manager to oversee and maintain the integrity and accuracy of the Configuration Management Database (CMDB) within a global IT infrastructure. This role is pivotal in supporting IT Service Management (ITSM) processes, ensuring data governance, and driving operational efficiency through accurate configuration data.
The successful candidate will collaborate with diverse teams to uphold data quality, align CMDB processes with ITIL best practices, and support strategic business goals.
Key Responsibilities
CMDB Management
* Maintain accurate, complete, and up-to-date data for all Configuration Items (CIs) and their relationships.
* Establish, document, and enforce CMDB data management standards and processes.
* Integrate CMDB activities with change, incident, and problem management processes.
Data Quality and Governance
1. Develop and execute strategies to ensure data quality, including auditing and cleansing routines.
2. Proactively id...