Are you passionate about creating exceptional guest experiences? Firmdale Hotels is seeking an enthusiastic Evening Room Attendant to join our distinguished team at The Soho Hotel. Renowned for our uniquely styled rooms and personalised service, Firmdale Hotels offers a dynamic work environment where every day brings new opportunities and challenges.
Firmdale Hotels is a collection of luxury hotels set in the heart of London and New York. Each of our properties is individually designed, reflecting our commitment to style, comfort, and attention to detail. We pride ourselves on delivering unparalleled hospitality and ensuring our guests have an unforgettable stay.
As an Evening Room Attendant at The Soho Hotel, your main responsibility will be to ensure that our bespoke rooms are meticulously cleaned and maintained to the highest standards.
This role is working 5 days, 20 hours per week.
Responsibilities:
1. Cleaning and tidying guest rooms to Firmdale's exacting standards.
2. Replenishing amenities and ensuring room presentation is impeccable.
3. Reporting any maintenance issues to the relevant departments.
4. Assisting guests with any requests or inquiries in a friendly and professional manner.
5. Working collaboratively with the housekeeping team to meet and exceed guest expectations.
What you Need:
1. A meticulous approach to cleaning and room presentation.
2. Ability to work effectively as part of a cohesive team.
3. Strong ability to manage time and tasks efficiently.
4. Clear and professional communication with guests and colleagues.
What We Offer:
1. Competitive hourly rate of £13.64 plus service charge.
2. Access to Wagestream, our financial wellbeing app.
3. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
4. Discounted cinema tickets, gym membership, travel, retailers and restaurants.
5. Complimentary meals on shift.
6. Referral bonus scheme for recommending top talent.
7. Flexible scheduling without split shifts.
8. Dry cleaning service for work attire and discounted personal dry cleaning.
9. Enhanced holiday allowance based on length of service.
10. Season ticket loan for convenient commuting.
11. Ongoing training, professional development, and fully funded English lessons.
12. Regular social events, team activities, and fitness sessions.
13. Benefits like cycle to work scheme and annual long service awards.
14. Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
15. And much more!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World-renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
1. Times Best Places to Work 2024.
2. The Kings Award for Enterprise 2024 for outstanding contribution to International Trade.
3. Manager of the Year – Helle Jensen – Cateys 2024.
4. Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024.
5. Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024.
6. Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award.
7. Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024.
8. Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world.
9. Whitby Hotel, Crosby Street and Warren Street - Michelin keys.
10. The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
11. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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