Main Duties
• Process customer orders that have been received online in an accurate and timely manner.
• Review customer orders for accuracy and completeness.
• Manage out of stock items/orders and liaise with customers.
• Review customer payments to ensure they meet our payment security criteria.
• Coordinate with warehouse staff to ensure orders are fulfilled and shipped.
• Answer questions about order status, shipment schedules, and product information to help resolve customer concerns.
• Update and manage reports relating to order confirmations.
• Communicate with suppliers or manufacturers to obtain product information or status updates on orders.
Skills and Knowledge
• Good computer skills.
• Excellent attention to detail.
• Ability to work effectively under pressure.
• Ability to work on own initiative, but also work well within a team.
• Excellent communication and presentation skills are a must.
• Organised, accurate, methodical, and ability to work to tight deadlines.
• Capability to multitask.
• Excellent customer service skills and telephone manner.
• Good administrative skills.
• Helpful and positive attitude in a busy environment.
• Willingness to learn and develop.
• Ability to resolve challenges promptly and correctly.
Salary and Benefits
• £22.5K increasing to £24K.
• Temp to Perm.
• Long-term opportunities and career development.
• Supportive management and colleagues.
• Fun, social, vibrant team environment.
• On-site car parking.
• Free refreshments.
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