Bradford District Care NHS Foundation Trust
An opportunity has arisen for a Permanent Band 3 Payroll Clerk.
As a Payroll Clerk, you will be responsible for contributing, along with other team members, to providing a high-quality, customer-focused payroll service with the main job purpose of responding to and resolving routine queries from managers, employees, clients, and third parties.
To actively contribute to the wider payroll and pensions team by working in collaboration and keeping sound and up-to-date knowledge of departmental practices.
The ability to work to deadlines and prioritize an ad-hoc workload is also key to this role. This is a full-time role working Monday to Friday.
Interviews: TBC
Main duties of the job
* Complete data input and control processes in ESR, including manual data entry due to query resolution and/or cover for the wider team.
* Where necessary, take corrective action on historic absence records to ensure appropriate treatment in human resources policy and accurate payment of occupational and statutory sick pay.
* Provide information to enable staff to plan personal finances by advising in writing of dates when earnings will change due to adjustments to occupational and statutory sick pay, maternity, or paternity pay entitlement.
* Identify overpayment situations and initiate agreed overpayment and recovery processes, referring to colleagues for support where needed.
* Communicate with customers politely and with empathy, especially when dealing with managers and members of staff in sensitive and emotive situations.
* Consistently demonstrate high standards of customer care, supported by proactive and positive communication.
* Record all queries, information, and advice provided to support seamless continuity of customer service and the identification of trends for future improvement action.
* Develop and maintain a working knowledge of all statutory regulations relating to pay, pensions, tax, and NI.
* Develop and maintain a working knowledge of the ESR solution and links with modules outside core payroll (e.g., recruitment, OLM, self-service, time and attendance, expenses).
About us
Everything we do is underpinned by our core values:
We Care - We act with respect and empathy, and always value difference.
We Listen - We understand people's views and respond to their individual needs.
We Deliver - We develop and provide excellent services and support our partners.
We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including:
* Increased mileage rates for > 3500.
* A wide range of health and wellbeing support packages.
* A range of internal and external development and learning opportunities.
We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.
BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.
The Trust reserves the right to close this position early if a significant number of applications are received.
Job responsibilities
Please read the attached Job description and person specification for more details about this role.
Right to Work in the UK
Prior to your appointment, you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status. Regrettably, if the role is not eligible for sponsorship under the Trust's eligibility criteria, the Trust is unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period. As a condition of continuous employment, it is essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.
Person Specification
Experience
* Familiarity with office environments.
* Familiarity with using Service Desk/Help Desk systems.
* Query resolution/problem solving.
* Ability to work to strict deadlines.
* Relevant experience within an HR, Payroll, or Customer Service environment.
* Prior experience using the ESR or other Oracle-based HR and Payroll Systems.
Qualifications
* GCSE qualifications including Mathematics and English.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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