Office Coordinator, Full Time, Pelvic Floor Physical Therapy Multispecialty Clinic
Start the day excited to make a difference…end the day knowing you did. Come join our team.
Job Summary:
This position is accountable to perform a variety of office coordination, customer service and revenue cycle functions that will ensure the efficient day-to-day operations. The position plays a key role in the practice’s front-end revenue cycle processes and is in a position to significantly impact the patient experience. The position requires an unwavering focus on patient satisfaction as well as the ability to multi-task.
Essential Functions and Responsibilities:
1. Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
2. Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims.
3. Presents patients with appropriate paperwork based upon appointment type and registration status.
4. Monitors the reception area and keeps patients, family members, visitors and Associates informed of schedule adjustments.
5. Maintains a neat and orderly waiting area.
6. Courteously answers all incoming phone calls. Takes messages and communicates in a timely manner. Triages calls to ensure timely and appropriate response.
7. Processes patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care.
8. Ensures security and accuracy of patient files, payments and databases.
9. Communicates with physicians’ offices and staff in a timely and professional manner.
10. Reviews patient accounts for outstanding balances. Collects co-payments, deductibles and outstanding patient balances at the time of service.
11. Schedules follow-up appointments, diagnostic testing and other services for patients as required.
12. Ensures all services are authorized and necessary referrals are active as required.
13. May assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges.
14. Performs other duties as assigned.
Qualifications:
1. High School Diploma or GED required.
2. Minimum of one year medical office experience preferred.
3. Multi-specialty office experience preferred.
4. Experience in a customer service setting preferred.
5. Experience with Microsoft Office programs preferred.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
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