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* Location: Infinity Office, Barnsley, S75 1HT
* Hours per week: 40, Monday to Friday
Norse Group are a lead facilities management services provider built on a foundation of joint ventures with Local Government partners. We currently have an exciting new opportunity for a Works Coordinator to join our team at Infinity on a full-time, permanent basis.
The Role:
Your role will be to provide a range of administrative services to ensure the work for properties managed by the Facility Managers is allocated to contractors appropriately, monitored and actioned accordingly. You will focus on works coordination of both planned and reactive requests to include arrangement and closure to required response times. You will therefore be required to:
* Respond to work requests relating to the required portfolio, allocating work to the on-site maintenance team, external contractors, or other Norse teams in a timely manner.
* Raise purchase orders for external contractors, receipt completed works, and approve related invoices.
* Support the Facilities Manager in the scheduling of reactive & PPM work for the sub-contractors, ensuring work is effectively allocated according to their skills and the business requirements.
* Identify and highlight poor contractor performance to Facility Managers, Contract Managers and/or through the Norse escalation processes.
* Accurately input data to ensure the CAFM system accurately reflects the status of works, including closing promptly, holding accurate status and being correctly assigned.
It is essential that our successful candidate has excellent communication skills both verbal and written as your daily tasks will include answering incoming calls, queries, and emails from clients, providers, and suppliers and responding appropriately. We are also looking for someone with previous administration experience within a busy office environment along with the following:
* Experience of working in a customer-facing role.
* Knowledge of facilities management.
* Experience of assigning work to appropriate contractors, including issuing purchase orders.
* Competence in the use of Microsoft Office software (Word, Excel, Outlook etc.) and information databases.
* Excellent communication skills both written and verbal.
Our Offer:
* Competitive salary of £26,34 - £29,44 DoE.
* 28 days annual leave (inclusive of bank holidays).
* Statutory NEST Pension.
* Company discounts & benefits.
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.
We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.
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