The Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms.
Client Details
Our client is a well established business based in Bromley seeking an experienced Customer Services Team Leader to support the Customer Services Manager in developing the team of 6-12 Administrators.
Description
Manage the day to day duties in accordance with agreed service levels
Review, monitor and maintains quality controls of the teams work, providing feedback
Identify and provide training required by the team
Regularly assesses the performance and behavioral competencies of team members
Reviews objectives and creates training and development plans
Deals with customer complaints
Continuously improves and automates administration processes
Ensures procedures are up-to-date and fit for purpose
Works within agreed process and payment authority levels
Manage business practices, processes, changes and risks
Completes administration tasks as and when required Profile
A successful Customer Services Team Leader should have:
2 years' customer service Team Leader experience (Previous financial services experience would be desirable).
Achieved or willing to undertake a Level 3 award in Financial Administration
Strong written and oral communication skills
Experience of planning, monitoring and controlling work
Experience of motivating, coaching and developing a team
Good organisation skills and ability to prioritise to meet business deadlines
Able to identify and assess risk in a customer services environment Job Offer
An estimated salary range of £28,200 - £30,000 per annum
Opportunity to work in a leading Financial Services company
Opportunity to work within a supportive team